Air Freight Operations Lead - Compliance & Excellence

Forward Air Corporation; Euless (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Forward Air Corporation is seeking an Operations Supervisor for Air Freight in Texas. You will lead daily import/export operations, manage a team of coordinators, and ensure compliance with regulatory and company standards.

You will coordinate with airlines, customs brokers, and overseas offices to optimize performance, monitor KPIs, and resolve escalated issues while driving continuous improvement across the operation.

Qualifications

• 5+ years of experience in international air freight import and export operations.
• Prior supervisory or team lead experience within a freight forwarding or logistics environment.
• Strong working knowledge of international trade compliance, Incoterms, and air freight documentation.

Responsibilities

• Supervise day-to-day air import and export operations, ensuring compliance with international trade regulations and company SOPs.
• Lead, coach, and develop a team of air freight coordinators, promoting accountability, accuracy, and service excellence.
• Oversee end-to-end shipment lifecycle management, including booking, documentation, customs coordination, and final delivery.
• Ensure adherence to airline, TSA, IATA, and customs requirements for international air freight movements.
• Monitor operational KPIs such as transit times, service levels, cost control, and shipment accuracy.
• Serve as the escalation point for customer issues, shipment delays, and operational exceptions, driving timely resolution.
• Coordinate closely with overseas agents, airline partners, customs brokers, and trucking providers.
• Review and approve air freight documentation, including MAWB/HAWB, commercial invoices, packing lists, and export filings.
• Support pricing, routing, and capacity decisions in partnership with sales and network teams.
• Identify process gaps and implement continuous improvement initiatives to enhance efficiency and service quality.
• Ensure accurate and timely data entry within the freight forwarding and transportation management systems.
• Maintain strong customer relationships by ensuring consistent communication and proactive issue management.
• Support staffing, scheduling, and workload balancing to meet operational demands.
• Promote a culture of safety, compliance, and operational discipline.
• All other duties as assigned to meet evolving business needs.

Skills

Problem solving

Organizational skills

Time management

Communication (written & verbal)

Discretion

Education

High School Diploma or GED

Associate's or Bachelor's degree in Logistics, Supply Chain, Business, or related field

IATA/FIATA certification

Certified Customs Specialist (CCS)

Tools

CargoWise

Microsoft O365

Job description

Forward Air Corporation is seeking an Operations Supervisor for Air Freight in Texas. You will lead daily import/export operations, manage a team of coordinators, and ensure compliance with regulatory and company standards.

You will coordinate with airlines, customs brokers, and overseas offices to optimize performance, monitor KPIs, and resolve escalated issues while driving continuous improvement across the operation.