Air Force Service Center: Personnel Technician

Goodwill San Antonio; Randolph Air Force Base (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Goodwill San Antonio seeks an Air Force Service Center Personnel Technician to respond to calls, emails, and webchats with timely, accurate information. You will process DD Form 214s for retiring and separating personnel and document cases in the RNT system.

The role requires a high school diploma or GED and 6–12 months in customer service, with preferred familiarity of Air Force terminology and DoD forms. Strong written and verbal communication are essential.

Qualifications

• Minimum 6 months to 1 year experience in a Customer Service environment.
• Familiarity with Air Force terminology and DoD forms preferred.
• Ability to research and craft written responses to inquiries and work with Air Force policies.

Responsibilities

• Handle high volumes of inbound calls, emails, and webchats in a fast-paced environment.
• Verify customer identities and document interactions in the system.
• Stay current with Air Force HR policies and procedures to assist inquiries.
• Meet performance metrics and respond professionally in all communications.

Skills

Customer service

Phone skills

Written communication

Research

Education

High school diploma or GED

Tools

RNT database

Job description

Goodwill San Antonio seeks an Air Force Service Center Personnel Technician to respond to calls, emails, and webchats with timely, accurate information. You will process DD Form 214s for retiring and separating personnel and document cases in the RNT system.

The role requires a high school diploma or GED and 6–12 months in customer service, with preferred familiarity of Air Force terminology and DoD forms. Strong written and verbal communication are essential.