Associate - Research and Database Management FT

Goodwill Industriesof San Antonio Contract Services; Town of Texas (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Goodwill San Antonio is seeking a detail-oriented Records Reconciliation Specialist to join our team at Randolph AFB, Texas. You will review data for errors, reconcile conditions, and ensure accurate input into the ARMS system, while delivering responsive customer service to internal stakeholders.

The role requires strong computer skills, clear written and verbal communication, and a flexible schedule in a fast-paced environment. Travel may be required if driving is involved.

Qualifications

• Must be able to meet the physical requirements of the position.
• Strong written and verbal communication skills.
• Proficient computer skills and data entry
• Ability to work in a fast-paced environment with flexibility.
• Valid driver's license and ability to travel as needed.

Responsibilities

• Conduct computer records review to identify error conditions for reconciliation.
• Rectify errors so data is properly accepted by the ARMS system.
• Provide customer service to answer questions in their area of responsibility.
• Answer phones and direct inquiries to the appropriate OPR.
• Coordinate with OPRs to correct incomplete or erroneous records.
• Act as Division Trusted Agent for ARMS access and take corrective action.

Skills

Data reconciliation

Customer service

Communication

Computer skills

Driving

Tools

ARMS system

Job description

Work for GOOD at GoodwillDo you want to make a difference in your community while earning a paycheck?Would you like to help your community and environment every day that you come to work?Looking for a job that provides meaning as well as personal and professional development?Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past.We strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods.Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement.Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities.We prefer to promote from within. Your growth and advancement is our priority.Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more.Change Lives. Make a Difference.Discover Purpose. Apply today at WorkforGoodSA.org.POSITION SUMMARYJob location is Randolph AFB, Texas. Responsible for the reconciliation data error conditions identified during the data reconciliation process during the collection and input of information into the Automated Records Management System (ARMS).ESSENTIAL DUTIES AND RESPONSIBILITIESConducts a computer records review of error conditions that need to be reconciled prior to information being cataloged into the ARMS system.Takes appropriate action to correct error conditions in order for data to be properly accepted by the system.Provides customer service to answer questions in their area of responsibility.Answer phones and respond to questions or direct to proper Office of Primary Responsibility (OPR).Contact appropriate OPR when records are incomplete or erroneous to correct any error conditions.Works with OPR’s to reconcile or correct error conditions.Works with Lead Worker to reconcile error conditions to be corrected.Serves as the Division “Trusted Agent” for access to the ARMS system and takes corrective action as necessary.REQUIREMENTSWork a flexible schedule to handle fast-paced environment and remain flexible.Communicate effectively both orally and in writing.Demonstrate necessary computer skills.Must be able to meet the physical requirements of the position.For positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.To learn more about Goodwill San Antonio and to view available positions visit: www.goodwillsa.org.Equal Opportunity Employer/Veterans/Disabled