Associate - Freedom Information and Privacy FT (34867)

Goodwill San Antonio; Randolph Air Force Base (TX); On-site; USD 38,000 - 42,000; Full time

Job summary

Goodwill San Antonio is seeking a FOIA/PA associate at Randolph AFB to process information requests and perform research tasks in support of the organization’s mission to change lives through the power of work.

The role requires a High School Diploma or GED and 6 months to 1 year of clerical or customer service experience; familiarity with DoD/AF forms and Air Force terminology is helpful. Strong communication and MS Office skills are essential.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year of clerical and customer service experience preferred.
• Familiarity with Air Force terminology and DoD/AF forms helpful.

Responsibilities

• Process FOIA/PA requests for information received via telephone, fax, and email; clarify and analyze requests; log cases and research information.
• Scan documents, draft response letters for management approval, and close requests in AF eFOIA system.
• Respond to questions from internal and external customers regarding FOIA/PA processes, procedures, and policies; ensure sensitive information is not released without approval.
• Review AFPC publications, forms, and related documents to ensure FOIA/PA compliance.
• Provide training and conduct annual Staff Assistance Visits to ensure FOIA/PA compliance.
• Assist in preparing work progress reports for FOA leadership and Contracts Manager.
• Provide excellent customer service by greeting, assisting, and responding to questions in a positive, professional manner.

Skills

Customer service

Clerical skills

MS Office Suite

Research skills

Verbal and written communication

Education

High School Diploma or GED

Tools

MS Office Suite

Job description

Job Details

Job Location: Randolph - 550 C ST West Suite 22 - Randolph AFB, TX 78150, Position Type: Full Time, Education Level: High School, Salary Range: $18.73 - $18.73 Hourly, Travel Percentage: Various Goodwill locations, Job Shift: Monday - Friday 7:00 AM to 4:00 PM, Job Category: Admin - Clerical, Work for GOOD at Goodwill

Do you want to make a difference in your community while earning a paycheck?

Would you like to help your community and environment every day that you come to work?

Looking for a job that provides meaning as well as personal and professional development?

About Goodwill San Antonio

Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.

We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.

We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past.

We strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods.

Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement.

Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities.

We prefer to promote from within. Your growth and advancement is our priority.

Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more.

Change Lives. Make a Difference.

Position Summary

The FOIA/PA associate will respond to and perform administrative and research functions to process requests for information governed by the Freedom of Information Act and/or Privacy Act programs. Support the organization in its mission to help change lives through the power of work.

Essential Duties and Responsibilities

• Process FOIA/PA requests for information received via telephone, fax, and email, to include, clarifying and analyzing requests; logging in cases, researching information, managing the outcomes of requests sent to other offices for response.
• Scanning documents, drafting response letters for management approval, and closing requests in AF eFOIA computer system.
• Respond to questions from internal and external customers regarding FOIA/PA processes, procedures, and policies. Ensure sensitive information is not released, discussed, and/or reproduced without approval of the AFPC FOIA Manager.
• Review AFPC owned publications, forms, messages, Privacy Impact Assessments, and System of Records Noticies to ensure compliance with FOIA/PA requirements.
• Provide training and conduct annual Staff Assistance Visits (office inspections) to ensure compliance with FOIA and PA requirements.
• Assist in preparing work progress reports for FOA leadership and Contracts Manager.
• Provide excellent customer service by greeting, assisting, and responding to questions and/or concerns in a positive, professional, and friendly manner.

Requirements

• Education Minimum: High School Diploma or equivalent (GED)
• Preferred: Experience Minimum: 6 months to 1 year of experience utilizing general clerical skills including customer service and computer skills.
• Preferred: Familiarity with Air Force terminology and Instructions, Department of Defense (DoD) and Air Force forms, and Military Personnel Data System helpful.
• Previous experience performing research, developing written responses to inquiries and working with policies and procedural manuals helpful.
• Strong written and verbal communication, Research skills, Analytical, MS Office Suite, Diplomacy Training
• Analyze, evaluate situations, and develop alternatives for conflict resolution
• Knowledge: Regulations/policies related to FOIA and PA. Laws, DoD and AF publications related to FIOA and PA. Records management and disposition schedule Air Force structure and rank structure.
• Must be able to meet the physical requirements of the position.
• For positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.

To learn more about Goodwill San Antonio and to view available positions visit: www.goodwillsa.org.

Equal Opportunity Employer/Veterans/Disabled