FOIA/PA Associate — Full-Time Public Service

Goodwill San Antonio; Randolph Air Force Base (TX); On-site; USD 38,000 - 42,000; Full time

Job summary

Goodwill San Antonio is seeking a FOIA/PA associate at Randolph AFB to process information requests and perform research tasks in support of the organization’s mission to change lives through the power of work.

The role requires a High School Diploma or GED and 6 months to 1 year of clerical or customer service experience; familiarity with DoD/AF forms and Air Force terminology is helpful. Strong communication and MS Office skills are essential.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year of clerical and customer service experience preferred.
• Familiarity with Air Force terminology and DoD/AF forms helpful.

Responsibilities

• Process FOIA/PA requests for information received via telephone, fax, and email; clarify and analyze requests; log cases and research information.
• Scan documents, draft response letters for management approval, and close requests in AF eFOIA system.
• Respond to questions from internal and external customers regarding FOIA/PA processes, procedures, and policies; ensure sensitive information is not released without approval.
• Review AFPC publications, forms, and related documents to ensure FOIA/PA compliance.
• Provide training and conduct annual Staff Assistance Visits to ensure FOIA/PA compliance.
• Assist in preparing work progress reports for FOA leadership and Contracts Manager.
• Provide excellent customer service by greeting, assisting, and responding to questions in a positive, professional manner.

Skills

Customer service

Clerical skills

MS Office Suite

Research skills

Verbal and written communication

Education

High School Diploma or GED

Tools

MS Office Suite

Job description

Goodwill San Antonio is seeking a FOIA/PA associate at Randolph AFB to process information requests and perform research tasks in support of the organization’s mission to change lives through the power of work.

The role requires a High School Diploma or GED and 6 months to 1 year of clerical or customer service experience; familiarity with DoD/AF forms and Air Force terminology is helpful. Strong communication and MS Office skills are essential.