Air Export Operations Lead

LHH; Washington (District of Columbia); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Paid Sick Leave

Medical, Dental, Vision

Commuter benefits

401k plan

Annual discretionary bonus

Job summary

LHH is seeking an Air Export Manager to lead and oversee all air export operations within a freight forwarding environment in Washington, DC. You will manage a team of Air Export Coordinators and Specialists, ensure on-time execution, and maintain strong relationships with customers and carriers.

You will ensure compliance with IATA, TSA, CBP, EAR, and internal SOPs, drive continuous improvement, and support business growth through operational excellence and KPI achievement.

Responsibilities

• Lead and manage all day-to-day air export operations.
• Oversee international air freight shipments from booking to delivery.
• Ensure timely, accurate export documentation processing.
• Monitor shipment status and resolve service issues proactively.
• Manage capacity planning and carrier relationships to optimize service and cost.
• Achieve and monitor operational KPI targets.
• Supervise and develop Air Export Coordinators and Specialists.
• Conduct performance reviews and training initiatives.
• Foster a high-performance culture focused on customer service.
• Manage staffing levels and succession planning.
• Build strong relationships with key customers.
• Serve as senior escalation point for service issues.
• Collaborate with sales teams to support account growth.

Job description

LHH is seeking an Air Export Manager to lead and oversee all air export operations within a freight forwarding environment in Washington, DC. You will manage a team of Air Export Coordinators and Specialists, ensure on-time execution, and maintain strong relationships with customers and carriers.

You will ensure compliance with IATA, TSA, CBP, EAR, and internal SOPs, drive continuous improvement, and support business growth through operational excellence and KPI achievement.