Air Export Operations Lead — Build & Elevate Team Performance

A.P. Moller - Maersk; Itasca (IL); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

RRSP+ Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible

Career Advancement: Opportunities for 

And more!

Job summary

Maersk is seeking an experienced Air Export Leader to lead a team of Air Export and Gateway Operations professionals, driving operational excellence, customer satisfaction, KPI achievement and service delivery.

You will serve as the primary escalation point for shipment and customer issues, partnering with Air Product, Sales, Finance, Warehouse, CHB and other stakeholders to support day-to-day operations and continuous improvement initiatives.

Qualifications

• Air freight forwarding experience required.
• Strong air export operational knowledge required.
• Gateway operations experience preferred.
• Leadership/people development experience preferred.
• Customer service, problem-solving, and escalation management skills required.
• Ability to multitask in a fast-paced operational environment.
• Proficiency with Microsoft Office and operational systems.

Responsibilities

• Lead, coach, and develop a team of Air Operations professionals.
• Manage team performance, KPIs, productivity, and service delivery.
• Serve as the primary escalation point for complex shipment and customer issues.
• Drive operational excellence and customer satisfaction.
• Partner with Air Product, Sales, Finance, Warehouse, CHB, Transportation, and other stakeholders.
• Support day-to-day air export and gateway operations as needed.
• Ensure compliance with SOPs, IOPs, regulatory requirements, and company procedures.
• Support customer implementations and continuous improvement initiatives.

Skills

Air freight forwarding

Air export operations

Leadership

Customer service

Problem solving

Multitasking

Microsoft Office

Operational systems

Education

Bachelor's degree

Tools

Office software

Job description

Maersk is seeking an experienced Air Export Leader to lead a team of Air Export and Gateway Operations professionals, driving operational excellence, customer satisfaction, KPI achievement and service delivery.

You will serve as the primary escalation point for shipment and customer issues, partnering with Air Product, Sales, Finance, Warehouse, CHB and other stakeholders to support day-to-day operations and continuous improvement initiatives.