Air Export Customer Support Specialist II

American President Lines; Memphis (TN); On-site; USD 34,440 - 44,083; Full time

Job summary

CEVA Logistics in Memphis, TN is seeking an Air Export Customer Service Representative II to coordinate and support high-volume air freight for our export division. You will manage customer profiles, interact with airlines and agents, and ensure accurate data entry and timely communication.

This on-site role requires a high school diploma and 2–3 years experience, strong MS Office and data-entry skills, and the ability to work closely with operations to deliver reliable service.

Qualifications

• Education and Experience: High School Diploma or GED; Two to three years related experience.
• Two to four years industry experience, preferred.
• Skills: Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Accurate typing skills and/or data entry skills.
• Ability to read and interpret documents and write routine correspondence.

Responsibilities

• Oversee customer’s freight through tracing and tracking. Maintain contact with the airlines, trucking companies and any agents that will be handling the freight to ensure shipper and consignees are aware of any problems.
• Ensure service completion and provide proof of delivery.
• Manage customer support by responding to and handling all daily customer service requests. Notify customers of any delays in shipping and dispatching points. Prepare and assist with quotes for customers.
• Perform various data management tasks - enter shipment data in system; prepare rates and invoice House AirWay Bills; run sales reports, maintain and file reports.
• Process pick-up requests and enter data in the system.
• Additional duties as assigned.

Skills

MS Office

Data entry

Typing speed

Numerical ability

Education

High School Diploma or GED

Job description

CEVA Logistics in Memphis, TN is seeking an Air Export Customer Service Representative II to coordinate and support high-volume air freight for our export division. You will manage customer profiles, interact with airlines and agents, and ensure accurate data entry and timely communication.

This on-site role requires a high school diploma and 2–3 years experience, strong MS Office and data-entry skills, and the ability to work closely with operations to deliver reliable service.