Air Export Customer Service Representative II - Memphis, TN

American President Lines; Memphis (TN); On-site; USD 34,440 - 44,083; Full time

Job summary

CEVA Logistics in Memphis, TN is seeking an Air Export Customer Service Representative II to coordinate and support high-volume air freight for our export division. You will manage customer profiles, interact with airlines and agents, and ensure accurate data entry and timely communication.

This on-site role requires a high school diploma and 2–3 years experience, strong MS Office and data-entry skills, and the ability to work closely with operations to deliver reliable service.

Qualifications

• Education and Experience: High School Diploma or GED; Two to three years related experience.
• Two to four years industry experience, preferred.
• Skills: Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Accurate typing skills and/or data entry skills.
• Ability to read and interpret documents and write routine correspondence.

Responsibilities

• Oversee customer’s freight through tracing and tracking. Maintain contact with the airlines, trucking companies and any agents that will be handling the freight to ensure shipper and consignees are aware of any problems.
• Ensure service completion and provide proof of delivery.
• Manage customer support by responding to and handling all daily customer service requests. Notify customers of any delays in shipping and dispatching points. Prepare and assist with quotes for customers.
• Perform various data management tasks - enter shipment data in system; prepare rates and invoice House AirWay Bills; run sales reports, maintain and file reports.
• Process pick-up requests and enter data in the system.
• Additional duties as assigned.

Skills

MS Office

Data entry

Typing speed

Numerical ability

Education

High School Diploma or GED

Job description

Memphis, TN, US

Air Export Customer Service Representative II - Memphis, TN

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, weRise inMotion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

Hourly Range: $25.85 - $32.31 hourly

Your Role

Are you known for providing impeccable service? Are you passionate about managing transportation of goods and meeting the needs of high volume accounts? If so, we have an opportunity that would allow you to work with clients to establish detailed profiles and procedures that best serve their export process for our 3M Air EXPORT Division.

Responsibilities

• Oversee customer’s freight through tracing and tracking. Maintain contact with the airlines, trucking companies and any agents that will be handling the freight to ensure shipper and consignees are aware of any problems.
• Ensure service completion and provide proof of delivery.
• Manage customer support by responding to and handling all daily customer service requests. Notify customers of any delays in shipping and dispatching points. Prepare and assist with quotes for customers.
• Perform various data management tasks - enter shipment data in system; prepare rates and invoice House AirWay Bills; run sales reports, maintain and file reports.
• Process pick-up requests and enter data in the system.
• Additional duties as assigned.

Qualifications

• Education and Experience: High School Diploma or GED; Two to three years related experience. Two to four years industry experience, preferred.
• Skills: Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications. Accurate typing skills and/or data entry skills. Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance measurements.
• Characteristics: Ability to read and interpret documents and write routine correspondence. Responds promptly and professionally to customer needs. Gathers and analyzes information skillfully.
• Must be able to work onsite.

Benefits

We value your professional and personal growth. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance. Outstanding benefits for employee and family including multiple health plans (company contribution to health savings account), prescription, dental and vision coverage. Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan. Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identity theft & legal plan. 401(k) with company match. Flexible Paid Time Off programs including company paid holidays. Tuition reimbursement program.

Team Culture

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

About Tomorrow

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

Equal Opportunity

CEVA Logistics is proud to be an equal opportunity workplace and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [e-mail]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate. False statements or information will result in the application voided.