Air Export Customer Service Representative

American President Lines; Melrose Park (IL); On-site; USD 30,307 - 39,950; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Tuition reimbursement

Paid time off

Employee assistance program

Job summary

CEVA Logistics in Melrose Park, IL is seeking an Air Export Customer Service Representative to support high-volume clients with efficient export processes. You will build profiles and procedures that best serve each account's needs, ensuring accuracy and timely communication.

The role requires coordinating with airlines and agents, tracing shipments, preparing quotes, and providing proof of delivery while maintaining data integrity and service quality. On-site work is required.

Qualifications

• High School Diploma or GED; Two to three years related experience.
• Two to four years industry experience, preferred.
• Air Export Experience Preferred.

Responsibilities

• Oversee customer freight through tracing and tracking.
• Ensure service completion and provide proof of delivery.
• Manage customer support by responding to daily service requests; notify delays; prepare quotes.
• Perform data management tasks: enter shipment data, prepare rates and invoices, run sales reports, maintain files.
• Process pick-up requests and enter data in the system.

Skills

Microsoft Office

Data entry

Customer service

Typing

Education

High School Diploma or GED

Job description

Air Export Customer Service Representative

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

Hourly Pay Range: $21.66 to $29.00

Shift Schedule: Monday - Friday or Tuesday - Saturday

YOUR ROLE

Are you known for providing impeccable service? Are you passionate about managing transportation of goods and meeting the needs of high volume accounts? If so, we have an opportunity that would allow you to work with clients to establish detailed profiles and procedures that best serve their export process for our 3M Air EXPORT Division.

WHAT ARE YOU GOING TO DO?

• Oversee customer’s freight through tracing and tracking. Maintain contact with the airlines, trucking companies and any agents that will be handling the freight to ensure shipper and consignees are aware of any problems.
• Ensure service completion and provide proof of delivery.
• Manage customer support by responding to and handling all daily customer service requests. Notify customers of any delays in shipping and dispatching points. Prepare and assist with quotes for customers.
• Perform various data management tasks - enter shipment data in system; prepare rates and invoice House AirWay Bills; run sales reports, maintain and file reports.
• Process pick-up requests and enter data in the system.

WHAT ARE WE LOOKING FOR?

• Air Export Experience Preferred
• Education and Experience: High School Diploma or GED; Two to three years related experience. Two to four years industry experience, preferred.
• Skills: Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications. Accurate typing skills and/or data entry skills. Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance measurements.
• Characteristics: Ability to read and interpret documents and write routine correspondence. Responds promptly and professionally to customer needs. Gathers and analyzes information skillfully.
• Must be able to work onsite.

WHAT DO WE HAVE TO OFFER?

• Competitive Paid Time Off
• 401(k) with company match
• Health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including pet insurance
• Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan
• Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identity theft & legal plan
• Flexible Paid Time Off programs including company paid holidays
• Tuition reimbursement program

CEVA Logistics is proud to be an equal opportunity workplace and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.