Air Export Customer Care Specialist II

CEVA Logistics; Memphis (TN); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Life insurance

Paid time off

Paid holidays

Tuition reimbursement

401(k)

Health insurance

Job summary

CEVA Logistics in Memphis is seeking an Air Export Customer Service Representative II to manage high-volume export workflows. You will coordinate with airlines, trucking partners and agents to keep shipments moving and provide proactive updates to customers.

The role requires a High School diploma, 2–4 years of related experience, and proficiency with CargoWise and MS Office. Onsite work with competitive hourly compensation and a comprehensive benefits package is offered.

Qualifications

• High School Diploma or GED; Two to three years related experience.
• Two to four years industry experience, preferred.
• Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Accurate typing skills and/or data entry skills.

Responsibilities

• Oversee customer's freight through tracing and tracking.
• Maintain contact with the airlines, trucking companies and any agents that will be handling the freight to ensure shipper and consignees are aware of any problems.
• Ensure service completion and provide proof of delivery.
• Manage customer support by responding to and handling all daily customer service requests. Notify customers of any delays in shipping and dispatching points. Prepare and assist with quotes for customers.
• Enter shipment data in system; prepare rates and invoice House AirWay Bills; run sales reports, maintain and file reports.
• Process pick-up requests and enter data in the system.

Skills

MS Office

Data entry

Typing

Currency units

Education

High School Diploma or GED

Tools

CargoWise

Job description

CEVA Logistics in Memphis is seeking an Air Export Customer Service Representative II to manage high-volume export workflows. You will coordinate with airlines, trucking partners and agents to keep shipments moving and provide proactive updates to customers.

The role requires a High School diploma, 2–4 years of related experience, and proficiency with CargoWise and MS Office. Onsite work with competitive hourly compensation and a comprehensive benefits package is offered.