Air Cargo Operations Lead

Dnata; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Dnata in Dallas, TX, seeks a Cargo Service Supervisor to oversee the day-to-day cargo operations, supervise Cargo Service Agents, and ensure safe, secure, compliant movement of cargo for airline customers.

You will coordinate with airline representatives, drivers, and ground handling partners, monitor performance, provide coaching, and support audits and continuous improvement initiatives.

Qualifications

• Minimum three (3) years of experience in air cargo, logistics, ground handling, or a related operational environment.
• Previous supervisory, lead, or team leadership experience preferred.
• Demonstrated ability to lead teams, direct operational activities, and resolve complex operational and customer service issues.
• Strong leadership, interpersonal, employee coaching, and communication skills.
• Working knowledge of cargo handling procedures, customs reporting requirements, airline documentation standards, and operational control processes.
• Proficiency in Microsoft Office applications, cargo management systems, and customs interface systems.
• Ability to prioritize competing demands, allocate resources effectively, and perform in a fast-paced operational environment.
• Flexibility to work rotating shifts, including nights, weekends, holidays, and extended hours as operationally required.

Responsibilities

• Supervise daily cargo operations to ensure safe, secure, efficient, and compliant service in accordance with company, airline, customer safety, security, customs, and regulatory requirements.
• Assign, prioritize, and direct the work of Cargo Service Agents and operational personnel to ensure appropriate staffing, shift coverage, and timely completion of operational requirements.
• Monitor workflow, operational demands, service levels, and performance metrics, making real-time adjustments and corrective actions to maintain efficiency and customer service standards.
• Lead, coach, support, and motivate team members to promote productivity, accountability, compliance, and operational excellence.
• Oversee shipment processing, documentation review, cargo management system activity, customs reporting, load planning, manifest preparation, inventory control, and flight departure support.
• Coordinate with airline representatives, customers, drivers, warehouse personnel, ground handling partners, and regulatory authorities to support the efficient movement of cargo.
• Investigate, document, and resolve shipment discrepancies, customs exceptions, service failures, operational irregularities, safety or security concerns, and escalated customer issues.
• Ensure the accuracy and completeness of cargo documentation, operational reports, customs filings, inventory records, system entries, training records, and compliance documentation.

Skills

Leadership

Communication

Team supervision

Analytical thinking

Problem solving

Microsoft Office

Cargo handling knowledge

Tools

Cargo management systems

Customs interface systems

Job description

Dnata in Dallas, TX, seeks a Cargo Service Supervisor to oversee the day-to-day cargo operations, supervise Cargo Service Agents, and ensure safe, secure, compliant movement of cargo for airline customers.

You will coordinate with airline representatives, drivers, and ground handling partners, monitor performance, provide coaching, and support audits and continuous improvement initiatives.