Air Cargo Operations Specialist

Dnata; Humble (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

dnata USA in Humble, TX, is seeking a Cargo Service Agent to support airline cargo operations, ensuring accurate processing of shipments, documentation, and regulatory reporting.

You will handle cargo bookings, data capture, load planning, and communicate with airlines and customers while upholding safety and compliance standards in a dynamic ground handling environment. The role requires attention to detail, ability to work rotating shifts, and legal authorization to work in the United States.

Qualifications

• 1 year of experience in air cargo, logistics, or related environment preferred.
• Strong attention to detail and commitment to data accuracy.
• Ability to prioritize tasks and manage multiple responsibilities simultaneously.
• Strong interpersonal, verbal, and written communication skills.
• Proficiency in Outlook and the ability to learn and use cargo management and operational systems.
• Flexibility to work rotating shifts including nights, weekends, and holidays.
• Must be legally authorized to work in the United States.
• Must be able to obtain and maintain all required security clearances and Airport ID.

Responsibilities

• Process cargo pick-up and delivery transactions, including driver check-in and documentation verification.
• Receive, review, and process cargo bookings, shipment documentation, and operational reports.
• Capture shipment data accurately and ensure timely updates in the cargo management system.
• Prepare load plans, build manifests, and support flight departure activities.
• Generate and submit customs and regulatory reports within prescribed deadlines.
• Respond promptly to customer enquiries and provide shipment status updates.
• Investigate and resolve shipment discrepancies, irregularities, and customer service issues.
• Maintain organized records of cargo transactions, flight documentation, and regulatory filings.
• Perform regular inventory checks and maintain accurate records of cargo shipments, operational equipment, and consumable materials.
• Liaise with internal departments and external agencies to ensure smooth cargo operations.
• Adhere to all safety, security, and company operational procedures.
• Perform other duties as assigned by management in support of operational and business requirements.

Skills

Attention to detail

Communication skills

Task prioritization

Team collaboration

Tools

Outlook

Cargo management system

Job description

dnata USA in Humble, TX, is seeking a Cargo Service Agent to support airline cargo operations, ensuring accurate processing of shipments, documentation, and regulatory reporting.

You will handle cargo bookings, data capture, load planning, and communicate with airlines and customers while upholding safety and compliance standards in a dynamic ground handling environment. The role requires attention to detail, ability to work rotating shifts, and legal authorization to work in the United States.