Cargo Ops & Customer Service Agent - Night/Weekend

Dnata; Dallas (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

dnata USA seeks a Cargo Service Agent in Dallas, TX, to provide operational and customer service support for airline cargo. You’ll process shipments, documentation, customs reporting, and inventory management to help move cargo safely and efficiently.

The ideal candidate has at least 1 year in air cargo or logistics, strong data accuracy, and the ability to work rotating shifts, nights, and overtime. Proficiency with cargo systems and Outlook is a plus, and US work authorization is required.

Qualifications

• Minimum one (1) year of experience in air cargo, logistics, or related environment preferred.

Responsibilities

• Process cargo pick-up and delivery transactions, including driver check-in and documentation verification.
• Receive, review, and process cargo bookings, shipment documentation, and operational reports.
• Capture shipment data accurately and ensure timely updates in the cargo management system.
• Prepare load plans, build manifests, and support flight departure activities.
• Generate and submit customs and regulatory reports within prescribed deadlines.
• Respond promptly to customer enquiries and provide shipment status updates.
• Investigate and resolve shipment discrepancies, irregularities, and customer service issues.
• Maintain organized records of cargo transactions, flight documentation, and regulatory filings.
• Perform regular inventory checks and maintain accurate records of cargo shipments, operational equipment, and consumable materials.
• Liaise with internal departments and external agencies to ensure smooth cargo operations.
• Adhere to all safety, security, and company operational procedures.

Skills

Attention to detail

Data accuracy

Task prioritization

Verbal and written communication

Outlook proficiency

Shift flexibility

Overtime readiness

US work authorization

Security clearance ability

Tools

Cargo management system

Outlook

Job description

dnata USA seeks a Cargo Service Agent in Dallas, TX, to provide operational and customer service support for airline cargo. You’ll process shipments, documentation, customs reporting, and inventory management to help move cargo safely and efficiently.

The ideal candidate has at least 1 year in air cargo or logistics, strong data accuracy, and the ability to work rotating shifts, nights, and overtime. Proficiency with cargo systems and Outlook is a plus, and US work authorization is required.