Air Cargo Customer Service Agent | Global Logistics Perks

Worldwide-Flight-Services-3e56de5d; San Diego (CA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

DailyPay access

Travel discounts

Pet insurance

Wellness programs

401k

Job summary

Worldwide Flight Services in San Diego seeks an Air Cargo Customer Service Agent to greet customers and ensure proper documentation and communication for import operations. You will coordinate with internal teams and external partners to keep shipments moving smoothly.

The role requires attention to detail, strong English communication, and the ability to work in a fast-paced airport environment with strict security and regulatory adherence.

Qualifications

• Typing speed and accuracy required.
• Proficiency in English (reading/writing/speaking/listening).
• Strong mental rotation and observation skills.

Responsibilities

• Greet customers and assist with proper documentation.
• Travel to AOAs to meet flights and retrieve/drop off documents.
• Notify broker or freight forwarder of MAWB status.
• Assist customers at the counter for document retrieval and freight.
• Collect charges and document payment method.
• Process customs-related proofs of delivery before customer departure.
• Assist in completing MAWBs for shipments.

Skills

Typing 35 wpm

English proficiency

Mental abilities

Interpersonal skills

Attention to detail

Arithmetic knowledge

Airway bill procedures

Follow instructions

Teamwork

Customs seal/license

Office skills

Job description

Worldwide Flight Services in San Diego seeks an Air Cargo Customer Service Agent to greet customers and ensure proper documentation and communication for import operations. You will coordinate with internal teams and external partners to keep shipments moving smoothly.

The role requires attention to detail, strong English communication, and the ability to work in a fast-paced airport environment with strict security and regulatory adherence.