AI Workflow Architect: Remote Systems Design Lead

AAA - CSAA Insurance Group; Missouri; Hybrid; USD 144,000 - 193,000; Full time

Benefits offered by this job

Remote-friendly culture

Bonus eligibility

Job summary

CSAA Insurance Group is hiring an AI Workflow and Systems Design Lead to redesign complex workflows and create AI-ready systems of work. You will lead discovery, define how people and AI work together, and translate business needs into implementation-ready designs across enterprise teams.

The role focuses on end-to-end systems design, human-in-the-loop approaches, and reusable patterns, enabling integrated solutions that balance business value with operational reality.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of dynamic experience in systems design, service design, workflow/process transformation, design strategy, digital transformation, product/service innovation, management consulting, or product management.
• Deep expertise in systems thinking, service design, and workflow design, with demonstrated experience translating sophisticated business problems into coherent future-state systems.
• Demonstrated experience leading sophisticated multi-functional engagements involving multiple business units, systems, collaborators, or technology platforms.
• Strong AI fluency, including practical knowledge of generative AI, agents, automation, retrieval, decision support, and AI-enabled workflow patterns.

Responsibilities

• Lead AI Workflow Reinvention and Systems-of-Work Design across business units and technology.
• Design human-in-the-loop approaches that preserve judgment, oversight, and trust.
• Create implementation-ready system-of-work artifacts and reusable patterns for engagement teams.
• Connect business intent to technology delivery by translating needs into system-of-work requirements.
• Help build the CSAA Enterprise Systems Design practice with templates, methods, and reusable assets.

Skills

AI fluency

Systems thinking

Design workshops

Education

Bachelor's degree or equivalent practical experience

Job description

CSAA Insurance Group is hiring an AI Workflow and Systems Design Lead to redesign complex workflows and create AI-ready systems of work. You will lead discovery, define how people and AI work together, and translate business needs into implementation-ready designs across enterprise teams.

The role focuses on end-to-end systems design, human-in-the-loop approaches, and reusable patterns, enabling integrated solutions that balance business value with operational reality.