AI Tool Support Lead for Federal Code Assistant

Accenture-Federal-Services-2

Arlington (VA)

On-site

USD 91,000 - 185,000

Full time

14 days+

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Job summary

Accenture Federal Services in Arlington, Virginia, seeks an AI Tool Support Engineering Lead to manage T2 helpdesk and white-glove services for an AI-assisted coding tool. You will handle inquiries, coordinate communications, and ensure an exceptional user experience for developers and stakeholders.

The role covers overseeing new releases of Code Cred and Installer, applying incident tracking and documentation best practices, and guiding customers through AI code-generation workflows with strong

Qualifications

T2 support methodologies and escalation procedures.
Customer service best practices and SLA management.
Issue tracking, documentation, and resolution.

Responsibilities

T2 IT Helpdesk Support, AI Program Inquiries
White glove Application services
New releases of Code Cred & Code Cred Installer and other supporting applications

Skills

T2 support

SLA management

Issue tracking

Tools

SharePoint

Job description

The role covers overseeing new releases of Code Cred and Installer, applying incident tracking and documentation best practices, and guiding customers through AI code-generation workflows with strong

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