AI Tool Support Lead - Code Assist & User Experience

Accenture Federal Services Careers Marketplace; Arlington (VA); On-site; USD 91,000 - 185,000; Full time

Job summary

Accenture Federal Services seeks an AI Tool Support Engineering Lead to manage user inquiries and program management for the AI Code Assist platform. You will lead T1/T2 helpdesk operations, maintain communication channels, and coordinate resources across AFS Portal, DevHub, and newsletters.

The role emphasizes white-glove service, technical writing, content governance, and overseeing new Code Cred releases to support developers using AI-assisted coding tools.

Qualifications

• T1/T2 support methodologies and escalation procedures.
• Customer service best practices and SLA management.
• Issue tracking, documentation, and resolution.
• Technical writing and documentation.
• Content management systems (SharePoint, Confluence, WordPress).
• Email marketing and newsletter platforms.

Responsibilities

• Provide T1/T2 helpdesk support and manage inquiries.
• Coordinate resources across AFS Portal, DevHub, and newsletters.
• Deliver white glove application services (SCRM requests, design help, change management).
• Oversee new releases of Code Cred & Code Cred Installer and related tools.

Skills

T1/T2 support

SLA management

Issue tracking

Technical writing

Stakeholder communication

AI code generation tools

Developer tools

IDE environments

Troubleshooting AI code

Tools

SharePoint

Confluence

WordPress

Email marketing platforms

Job description

Accenture Federal Services seeks an AI Tool Support Engineering Lead to manage user inquiries and program management for the AI Code Assist platform. You will lead T1/T2 helpdesk operations, maintain communication channels, and coordinate resources across AFS Portal, DevHub, and newsletters.

The role emphasizes white-glove service, technical writing, content governance, and overseeing new Code Cred releases to support developers using AI-assisted coding tools.