AI Tool Support Engineer - Cloud & Security

Accenture Federal Services Careers Marketplace; Arlington (VA); On-site; USD 64,000 - 124,000; Full time

Job summary

Accenture Federal Services Careers Marketplace is seeking an AI Tool Support Engineer to join the IT Helpdesk team in Arlington, VA. You will work with the Lead Engineer to enable model services, configure IAM policies, and support vendor platforms while delivering T1/T2 helpdesk assistance.

The role requires strong AWS expertise, security knowledge, and excellent customer support skills, with a focus on documentation, collaboration, and issue resolution across platforms like ServiceNow and

Qualifications

• Experience with ticketing systems (ServiceNow, Jira Service Management, Zendesk).
• Knowledge of T1/T2 support methodologies and escalation procedures.
• Strong customer service best practices and SLA management.

Responsibilities

• Enable Model Services, IAM configurations, and vendor platform support.
• Provide T1/T2 IT Helpdesk support and respond to inquiries.
• Deliver white-glove application services including change management and client communication.

Skills

Customer service

Helpdesk support

SLA management

Technical writing

Stakeholder communication

Tools

ServiceNow

Jira Service Management

Zendesk

SharePoint

Confluence

WordPress

Email marketing platforms

Job description

Accenture Federal Services Careers Marketplace is seeking an AI Tool Support Engineer to join the IT Helpdesk team in Arlington, VA. You will work with the Lead Engineer to enable model services, configure IAM policies, and support vendor platforms while delivering T1/T2 helpdesk assistance.

The role requires strong AWS expertise, security knowledge, and excellent customer support skills, with a focus on documentation, collaboration, and issue resolution across platforms like ServiceNow and