AI Coding Tool Support Lead — White-Glove Service

Accenture Federal Services; Arlington (VA); On-site; USD 91,000 - 185,000; Full time

Job summary

Accenture Federal Services in Arlington, VA, is seeking an AI Tool Support Engineering Lead to manage a high-visibility AI coding assistant support program. You will serve as the primary contact for users, oversee T2 helpdesk, and coordinate resources to ensure a white-glove experience across stakeholders.

The role requires expertise in helpdesk systems (ServiceNow, Jira Service Management, Zendesk), strong communication, and knowledge of AI code generation tools.

Qualifications

• Experience with helpdesk ticketing systems and IT support processes.
• Strong written and spoken communication skills and stakeholder management.
• Ability to create clear technical documentation and maintain knowledge bases.

Responsibilities

• Lead T2 helpdesk support for an AI coding assistant program.
• Manage inquiries, communication channels and ensure white-glove application services.
• Coordinate internal resources, track issues and drive timely resolutions.
• Plan and release updates to Code Cred & Code Cred Installer and related tools.

Skills

Customer support

Escalation procedures

SLA management

Issue tracking

Communication

Technical writing

Tools

ServiceNow

Jira Service Management

Zendesk

SharePoint

IDE environments

Content management systems

Job description

Accenture Federal Services in Arlington, VA, is seeking an AI Tool Support Engineering Lead to manage a high-visibility AI coding assistant support program. You will serve as the primary contact for users, oversee T2 helpdesk, and coordinate resources to ensure a white-glove experience across stakeholders.

The role requires expertise in helpdesk systems (ServiceNow, Jira Service Management, Zendesk), strong communication, and knowledge of AI code generation tools.