AI Tech Ops Lead — Enterprise Tools & Licensing

Gap Inc.; San Francisco (CA); On-site; USD 140,000 - 200,000; Full time

Job summary

Gap Inc. is seeking a Sr. Manager, AI Tech Ops to own the operational backbone of the company's expanding portfolio of enterprise AI tools.

You will manage license lifecycles, seat provisioning, platform administration, and an AI help desk to ensure reliable service as adoption grows. You will coordinate with vendors and internal tech teams to resolve issues, establish consistent practices across a multi-vendor AI portfolio, and drive automation to reduce manual work while maintaining strong

Qualifications

• Experience in technology-operations, SaaS-operations, platform-administration, or enterprise-support leadership.
• Strong in license lifecycle management, access provisioning, and operational process design.
• Proven ability to manage multiple enterprise technology vendors and platforms concurrently.
• Comfort using metrics and reporting to improve operational performance.

Responsibilities

• Own operational processes for enterprise AI tools across their full license and access lifecycle.
• Manage seat provisioning, deprovisioning, access changes, and related workflows.
• Establish consistent support and administration practices across a growing multi-vendor AI portfolio.

Skills

License lifecycle management

Provisioning workflows

Platform administration

SaaS operations

Vendor management

Operational metrics

Automation opportunities

Identity & access management

Job description

Gap Inc. is seeking a Sr. Manager, AI Tech Ops to own the operational backbone of the company's expanding portfolio of enterprise AI tools.

You will manage license lifecycles, seat provisioning, platform administration, and an AI help desk to ensure reliable service as adoption grows. You will coordinate with vendors and internal tech teams to resolve issues, establish consistent practices across a multi-vendor AI portfolio, and drive automation to reduce manual work while maintaining strong