2059017: Strategy Senior Analyst - AI Journey Transformation & Partnerships (SD0021)

JPMorgan Chase & Co.; Wilmington (DE); On-site; USD 90,000 - 150,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Strategy Senior Analyst to support AI Journey Transformation initiatives and manage a portfolio of strategic priorities.

You will conduct rigorous analysis, size impacts, and develop business cases while collaborating with digital, product, analytics, and operations teams to shape plans and executive-ready recommendations. The role emphasizes structured problem-solving, data-informed decision making, and clear communication to leadership.

Qualifications

• 2+ years in strategy, consulting, banking/finance, analytics or product strategy.
• Experience supporting customer journeys, servicing, or operations.
• Ability to apply quantitative approaches including ROI analysis and business-case development.
• Strong written and verbal communication; translate analysis into clear takeaways.
• Collaboration skills in cross-functional teams; comfortable with fast-paced environments.

Responsibilities

• Support initiatives identified by senior leaders and drive defined workstreams to completion with strong attention to detail.
• Partner with cross-functional teams to gather inputs, align on requirements, and synthesize findings into clear recommendations.
• Map current-state customer journeys and processes; identify friction points and future-state improvements.
• Apply structured problem-solving and design thinking to break down ambiguous problems.
• Analyze and present findings, including impact sizing, business case modeling, and KPI frameworks.
• Evaluate how digital and AI-enabled solutions can integrate with operational processes to improve experiences.
• Research competitors and industry trends to inform strategy and recommendations.
• Develop executive-ready presentations and materials for stakeholder reviews.
• Monitor technology trends (including AI) and share concise insights with the team.

Skills

Strategy & consulting

Banking/finance analytics

Analytics & ROI analysis

Executive communication

Cross-functional collaboration

Presentation skills

Education

Bachelor's degree

Advanced degree

Tools

PowerPoint

Excel

Job description

Build the next generation of customer experiences by turning emerging technology into real-world impact. Join a team that tackles high-priority initiatives and helps leaders make clear, data-informed decisions. You’ll work across functions to identify opportunities, measure value, and shape plans that improve how customers are served. If you enjoy structured problem-solving and fast-paced collaboration, this role offers meaningful visibility and growth.

Job summary

As a Strategy Senior Analyst in the AI Journey Transformation team, you will support a portfolio of strategic initiatives through rigorous analysis, structured problem solving, and clear, executive-ready communication. You will collaborate with partners across digital, product, analytics, and operations to identify opportunities, size impact, develop business cases, and support go-to-market and operating model planning. You will translate complex data and processes into actionable insights that improve end-to-end customer journeys.

Job responsibilities

• Support initiatives identified by senior leaders and drive defined workstreams to completion with strong attention to detail
• Partner with cross-functional teams to gather inputs, align on requirements, and synthesize findings into clear recommendations
• Map current-state customer journeys and processes, identify friction points, and help define future-state improvements
• Apply structured problem-solving and design thinking to break down ambiguous problems into hypotheses, analyses, and decision-ready outputs
• Analyze and present findings, including impact sizing, business case modeling, and key performance indicator (KPI) frameworks
• Evaluate how digital and AI-enabled solutions can integrate with operational processes to improve customer experiences and reduce friction
• Research competitors and industry trends using public sources to inform strategy and recommendations
• Develop executive-ready presentations and supporting materials for stakeholder reviews and leadership readouts
• Monitor technology trends (including artificial intelligence) and share concise insights with the broader team
• Maintain workplans, track decisions and risks, and coordinate inputs across partners to support on-time delivery

Required qualifications, capabilities and skills

• At least 2 years of relevant experience in strategy, consulting, banking or finance, analytics, product strategy, or a corporate strategy/strategic initiatives function
• Experience supporting customer journey, servicing, and/or operations topics through work experience, internships, or project work
• Demonstrated ability to apply quantitative approaches, including impact sizing, return on investment analysis, scenario analysis, and business case development
• Strong written and verbal communication skills, with the ability to translate analysis into clear takeaways for stakeholders
• Strong collaboration skills and comfort working in cross-functional teams
• Proficiency in presentation development (PowerPoint) and analytical tools (Excel)
• High attention to detail, strong ownership mindset, and ability to manage priorities in a fast-paced environment

Preferred qualifications, capabilities and skills

• Exposure to digital product, process improvement, journey optimization, and/or AI transformation through academic, internship, or professional experience
• Experience in financial services
• Familiarity with analytics concepts, including KPIs, experimentation, and funnel or journey metrics
• Bachelor’s degree preferred; advanced degree a plus
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
• Experience developing operating model and go-to-market recommendations for cross-functional initiatives

Additional information

• Visa sponsorship is not available for this position.
• Work schedules will be full-time in office, on a 40-hour per week schedule.