AI Solutions Manager — Drive AI Adoption (Remote/EST)

Remote; San Francisco (CA); Remote; USD 140,000 - 175,000; Full time

Benefits offered by this job

WFH stipend

Medical, Dental, Vision

401(k) plan

Unlimited PTO

Parental leave

Job summary

Arize AI is seeking an AI Solutions Manager to partner with leading AI/ML teams and drive customer adoption, use-case shaping, and renewal success. This remote-first role requires NYC metro/EST alignment, with opportunities to work across strategic accounts and influence product outcomes.

You’ll run account plans, identify expansion opportunities, coordinate with Customer Success Engineering, and help customers realize measurable business impact from AI deployments.

Qualifications

• 3+ years of experience as a Customer Success Manager in SaaS.
• Self-starter mindset with the ability to thrive in limited process environments.
• Exceptional organizational skills with the ability to prioritize and manage multiple customer relationships effectively.
• Strong communication skills for articulating observations and fostering collaboration across teams.
• Proven ability to demo technical products and translate their value into tailored customer solutions.
• Thrives in fast-paced environments with a customer-first mindset and a focus on delivering measurable results.
• A strong team player who values collaboration and collective success.
• Bonus: Familiarity with AI/ML workflows or GenAI technologies.

Responsibilities

• Build and deepen relationships with AI/ML users to foster adoption, uncover new use cases, and drive expanded usage across customer accounts.
• Conduct discovery with customers to understand their goals, share the Arize vision, demonstrate product capabilities, and propose tailored solutions.
• Collaborate with technical teams, including Customer Success Engineering, to address complex customer needs, ensure smooth implementation, and advise on technical best practices.
• Run workshops and training sessions with customers during onboarding and new functionality.
• Run QBRs to demonstrate account value, identify areas of opportunity, and strengthen customer partnerships.
• Proactively monitor product usage across accounts to gauge account health.
• Work closely with Account Management and Executive teams to identify upsell opportunities and align on customer health strategies.
• Effectively relay customer feature requests to internal teams and advocate for customer needs.
• Ensure support teams are aligned with customer requests and priorities.

Skills

Customer Success

SaaS

Communication

Relationship Building

Cross-Functional Collaboration

Demo Skills

Self-Starter

AI/ML familiarity

Job description

Arize AI is seeking an AI Solutions Manager to partner with leading AI/ML teams and drive customer adoption, use-case shaping, and renewal success. This remote-first role requires NYC metro/EST alignment, with opportunities to work across strategic accounts and influence product outcomes.

You’ll run account plans, identify expansion opportunities, coordinate with Customer Success Engineering, and help customers realize measurable business impact from AI deployments.