AI Solutions Engineering Manager - Enterprise

NVIDIA Corporation; Santa Clara (CA); On-site; USD 200,000 - 322,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

NVIDIA in Santa Clara, CA, seeks an experienced engineering manager to lead a solution engineering team focused on customer support of NVIDIA software products such as AI Enterprise, Omniverse and vGPU. You will guide the team in triaging issues, collaborating with engineering, and applying AI to improve tooling and processes.

This role demands strong leadership, 5+ years in software engineering, and 2+ years of management, with a focus on delivering exceptional customer outcomes and mentoring

Qualifications

• BS in Computer Science, Electrical Engineering, or equivalent.
• 5+ years of software engineering experience.
• 2+ years of management experience.
• Excellent leadership skills.
• Professional-level communication skills.
• Ability to stay calm and focused in negative situations.

Responsibilities

• Provide direct support to NVIDIA Enterprise customers to resolve or advance issues.
• Work with engineering teams on customer issues, providing logs, reproduction steps, and triage information.
• Apply AI to create/update product and/or support tools.
• Take ownership from inception to resolution.
• Document customer interactions to enhance knowledge base.
• Maintain enterprise support processes, procedures, and guidelines.

Skills

Leadership

AI/ML expertise

Software engineering

Communication skills

Problem solving

Education

BS in Computer Science or related field

Job description

NVIDIA in Santa Clara, CA, seeks an experienced engineering manager to lead a solution engineering team focused on customer support of NVIDIA software products such as AI Enterprise, Omniverse and vGPU. You will guide the team in triaging issues, collaborating with engineering, and applying AI to improve tooling and processes.

This role demands strong leadership, 5+ years in software engineering, and 2+ years of management, with a focus on delivering exceptional customer outcomes and mentoring