Senior AI Solutions Engineer - Enterprise GPU Innovator

NVIDIA

Redmond (WA)

On-site

USD 190,000 - 322,000

Full time

14 days+

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Benefits offered by this job

Equity

Benefits package

Job summary

NVIDIA is seeking an experienced software engineer for the NVEX Solutions Engineering team to provide direct Enterprise customer support for NVIDIA AI Enterprise, Omniverse and vGPU. You will triage issues, coordinate with engineering, and help improve tools and documentation.

The role requires deep software engineering experience, 10+ years, and strong AI/ML skills, plus excellent communication and problem-solving abilities. Weekend availability may be required to support customers.

Qualifications

BS in Computer Science, Electrical Engineering, or equivalent experience.
At least 10 years of software engineering experience.
AI/ML expertise.
Professional-level communication skills and calmness under pressure.
Excellent follow-up and organizational skills.

Responsibilities

Provide direct support to NVIDIA Enterprise customers to resolve or advance issues.
Work with engineering teams on customer issues, providing logs, reproduction, and triage information.
Apply AI to create/update products and/or support tools.
Take ownership and drive customer issues from inception to resolution.
Document customer interactions to enhance knowledge base.
Assist in creation, maintenance, and versioning of support documentation and guidelines.
Apply agentic AI skills to solving customer issues and software development.
Occasional weekend/holiday support for customers.