Senior AI Solutions Engineer — Enterprise & GPU Tech

NVIDIA

Durham (NC)

On-site

USD 168,000 - 322,000

Full time

14 days+

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Job summary

NVIDIA is seeking a seasoned software engineer for its NVIDIA Enterprise Solutions Engineering team in Durham, NC. The role focuses on applying AI technologies to triage and resolve complex customer issues, developing tools and processes to improve support workflows, and collaborating with cross‑functional teams.

Ideal candidates bring 10+ years in software engineering, strong communication, and a passion for problem solving.

Qualifications

BS in Computer Science, Electrical Engineering, or equivalent experience.
At least 10 years of software engineering experience.
AI/ML expertise.
Professional-level communication skills, including the ability to adjust communication to the technical level of the audience.
Excellent follow-up and organizational skills, with a passion for solving problems.

Responsibilities

Provide direct support to NVIDIA Enterprise customers to resolve or advance customer issues.
Coordinate with engineering teams, providing logs, reproduction, and triage information.
Apply AI to create/update products and/or support tools.
Take ownership and drive customer issues from inception to resolution.
Document customer interactions to enhance knowledge base.
Contribute to documentation of support processes, procedures, and guidelines.
Apply agentic AI skills to solving customer issues and software development.
Occasional work on weekends and holidays to support customers.