Senior Solution Engineer — AI Enterprise & NVEX

NVIDIA; New York (NY); On-site; USD 200,000 - 322,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

NVIDIA is seeking an experienced software engineer focused on customer support for NVIDIA products including AI Enterprise, Omniverse and vGPU. You will apply AI to triage issues, collaborate with engineering, and develop tools to delight customers.

The role emphasizes problem‑solving, clear communication, and ownership from inception to resolution. Responsibilities include direct customer support, logs and reproduction, updating tools, and maintaining knowledge base content.

Qualifications

• BS in Computer Science, Electrical Engineering, or equivalent experience.
• At least 10 years of software engineering experience.
• AI/ML expertise.
• Professional‑level communication skills, including ability to adjust to the audience.
• Excellent follow‑up and organizational skills.

Responsibilities

• Provide direct support to NVIDIA Enterprise customers to resolve or advance customer issues.
• Work with engineering teams on customer issues, providing logs, reproduction, and other triage information.
• Apply AI to create/update products and/or support tools.
• Take ownership and drive customer issues from inception to resolution.
• Document customer interactions to better enhance our knowledge base.
• Participate in the creation, maintenance, and versioning of documentation related to customer support processes, procedures, and guidelines.
• Apply agentic AI skills to solving customer issues and software development.
• Occasional work on weekends and holidays to support customers.

Skills

AI/ML expertise

Software engineering

Communication skills

Problem solving

Organizational skills

Education

BS in CS/EE or equivalent

Tools

CUDA

GPU acceleration

Job description

NVIDIA is seeking an experienced software engineer focused on customer support for NVIDIA products including AI Enterprise, Omniverse and vGPU. You will apply AI to triage issues, collaborate with engineering, and develop tools to delight customers.

The role emphasizes problem‑solving, clear communication, and ownership from inception to resolution. Responsibilities include direct customer support, logs and reproduction, updating tools, and maintaining knowledge base content.