AI Solutions Engineer: Customer Success & Onboarding

sevenai; Boston (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

7AI is seeking an AI Solutions Engineer to partner with customers to deploy, operationalize, and scale AI-enabled security workflows. You will own the post-sale lifecycle, drive onboarding and adoption, and coordinate across Product, Engineering, and Sales to deliver measurable outcomes.

As an early CX team member, you will help shape how we deliver a high-touch customer experience at scale, surface insights for product direction, and establish the operational foundation for long-term AI success.

Qualifications

• 5+ years in customer-facing roles such as TAM, Consulting, or CS.
• Experience managing enterprise or strategic customer relationships in cybersecurity or AI.
• Strong program management across multiple stakeholders and milestones.
• Fluency with workflows, integrations, APIs, and platform implementations.
• Ability to translate technical concepts into business value for diverse audiences.
• Proven track record in onboarding, adoption, and measurable outcomes.
• Excellent written and verbal communication skills.
• Experience with AI, automation, and security operations platforms preferred.
• Startup or high-growth environment experience preferred.

Responsibilities

• Own the end-to-end post-sale customer lifecycle: onboarding, adoption, value realization, expansion readiness.
• Build and drive success plans, stakeholder maps, milestones, and cross-functional workstreams.
• Lead onboarding execution, workflow alignment, and operational enablement activities.
• Tailor solutions during onboarding to maximize long-term customer success and value realization.
• Maintain hands-on ownership of customer environments, including platform configuration and workflow creation.
• Proactively monitor customer health and platform performance, and address degradations.
• Drive adoption by maturing workflows and increasing usage over time.
• Run customer communication cadences: status reviews, executive check-ins, QBRs, ad hoc discussions.
• Manage customer health, risks, blockers, and escalations with cross-functional coordination.
• Serve as first line of defense for customer questions and education.
• Surface insights and feedback to inform product roadmap priorities.
• Identify opportunities to expand customer adoption based on evolving needs.

Skills

Technical Account Management

Customer Success

Solutions Engineering

Implementation

Cybersecurity

Tools

APIs

Job description

7AI is seeking an AI Solutions Engineer to partner with customers to deploy, operationalize, and scale AI-enabled security workflows. You will own the post-sale lifecycle, drive onboarding and adoption, and coordinate across Product, Engineering, and Sales to deliver measurable outcomes.

As an early CX team member, you will help shape how we deliver a high-touch customer experience at scale, surface insights for product direction, and establish the operational foundation for long-term AI success.