AI Solutions Consultant | Pre-Sales & Solution Strategy

ServiceNow; Washington (District of Columbia); On-site; USD 149,000 - 246,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Equity (when applicable)

Family leave programs

Job summary

ServiceNow in Washington, DC is seeking a Solution Consultant to drive technical solutions during sales cycles for Employee Experience, Customer Workflow, and ITX. You will work with Sales, Product Management, and executives to position and deliver product-specific solutions.

You will lead discovery workshops, answer complex questions, gather feedback for product enhancements, and share best practices with the team.

Qualifications

• 7+ years of pre-sales solution consulting or sales engineering experience.
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions.
• Experience collaborating with product management, product marketing, partners, and professional services.
• Territory management skills, including pipeline building and alignment with Sales.
• Travel, as necessary.

Responsibilities

• Support product sales as a technical and domain expert of a client-facing sales team.
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs.
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues.
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value.
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team.
• Stay current on competitive analysis and market differentiation.
• Support marketing events including executive briefings, conferences, user groups, and trade shows.

Skills

AI integration

Pre-sales experience

Team collaboration

Territory management

Travel

Tools

ServiceNow

Job description

ServiceNow in Washington, DC is seeking a Solution Consultant to drive technical solutions during sales cycles for Employee Experience, Customer Workflow, and ITX. You will work with Sales, Product Management, and executives to position and deliver product-specific solutions.

You will lead discovery workshops, answer complex questions, gather feedback for product enhancements, and share best practices with the team.