AI Services Lead - Client Services

Ladders; United States; Remote; USD 130,000 - 160,000; Full time

Benefits offered by this job

Remote-first work environment

401k with company match

Dental and vision insurance

Home office equipment stipend

Annual learning stipend

Flexible PTO

Job summary

Ladders is seeking an AI Services Lead - Client Services to guide activation and growth of newly acquired AI accounts, moving them from interest into active, value-driven engagements. You will oversee delivery quality, proactively manage risks, and partner with senior stakeholders to shape practical AI and data roadmaps that drive measurable business outcomes.

This remote US-based role requires collaboration across internal teams and external partners to identify expansion opportunities and

Qualifications

• 6-10+ years in a hybrid delivery/sales role within consulting or professional services.
• Proven track record in managing both delivery quality and account growth.
• Experience scoping and delivering service engagements valued between $50K-$1M.
• History of developing account plans and roadmaps for multi-phase AI programs.
• Strong relationship-building skills with senior stakeholders, particularly CIOs and CTOs.
• Hands-on AI/data competency to identify use cases and delivery risks.
• Familiarity with Anthropic or similar LLM/agentic AI platforms.

Responsibilities

• Lead activation of newly acquired accounts, transitioning them from interest to active engagement.
• Oversee end-to-end delivery for client accounts, proactively identifying risks.
• Develop and maintain account plans and use-case backlogs for AI transformation programs.
• Advise senior client stakeholders on AI and data roadmaps to achieve business outcomes.
• Collaborate with internal teams and external AI partners to identify and close expansion opportunities.
• Provide strategic leadership in executive meetings and roadmap discussions.
• Mentor team members and promote a culture of learning and improvement.

Skills

Account management

Delivery leadership

AI knowledge

Stakeholder management

Scoping & budgeting

Cross-team collaboration

Tools

Anthropic

Job description

For our client, we are seeking a AI Services Lead - Client Services to join the team of a leader in the Information Technology space.

This role will guide the activation and growth of newly acquired AI accounts, helping clients move from initial interest into active, value-driven engagements. You will oversee delivery quality, proactively manage risks, and partner closely with senior stakeholders to shape practical AI and data roadmaps that support measurable business outcomes. The position also requires close collaboration across internal teams and external partners to identify expansion opportunities and ensure each engagement is executed with both strategic and operational discipline.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $130,000 – $160,000 annually

Responsibilities

• Lead activation of newly acquired accounts, transitioning them from interest to active engagement.
• Oversee end-to-end delivery for client accounts, proactively identifying risks.
• Develop and maintain account plans and use-case backlogs for AI transformation programs.
• Advise senior client stakeholders on AI and data roadmaps to achieve business outcomes.
• Collaborate with internal teams and external AI partners to identify and close expansion opportunities.
• Provide strategic leadership in executive meetings and roadmap discussions.
• Mentor team members and promote a culture of learning and improvement.

Qualifications

• 6-10+ years in a hybrid delivery/sales role within consulting or professional services.
• Proven track record in managing both delivery quality and account growth.
• Experience scoping and delivering service engagements valued between $50K-$1M.
• History of developing account plans and roadmaps for multi-phase AI programs.
• Strong relationship-building skills with senior stakeholders, particularly CIOs and CTOs.
• Hands-on AI/data competency to identify use cases and delivery risks.
• Familiarity with Anthropic or similar LLM/agentic AI platforms.

Benefits

• Remote-first work environment.
• 401k plan with company match.
• Dental and vision insurance.
• Home office equipment stipend.
• Annual stipend for learning and development.
• Flexible PTO plan plus 10 holidays and additional perks.

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.