AI Risk & Operations Controls Executive Director

JPMorgan Chase; Columbus (OH); On-site; USD 140,000 - 190,000; Full time

Job summary

JPMorgan Chase in Columbus, OH seeks an Executive Director to lead Operations Control Management for Consumer and Community Banking. You will direct a team responsible for governance across AI-enabled initiatives, manage compliance and operational risk, and collaborate with product and operations stakeholders to strengthen the control environment.

The role emphasizes strategic leadership, governance enhancement, and developing talent within a large financial services organization.

Qualifications

• 10 years of experience in control management within the financial services sector.
• Proven experience leading control oversight for a product, business, or function within a large, complex organization.
• People leadership with strategic direction, developing talent, fostering collaboration, and driving accountability.
• Strategic thinking and sound judgment, with the ability to navigate ambiguity and develop practical solutions.
• Project management and execution skills, with experience leading strategic initiatives, managing delivery, and driving outcomes.

Responsibilities

• Lead a high-performing team providing control oversight for an Operations product organization and strategic guidance supporting the responsible adoption of AI across Consumer and Community Banking Operations.
• Provide strategic leadership in identifying, assessing, and managing compliance and operational risks.
• Partner with Operations Product and other relevant stakeholders to strengthen the control environment and support business objectives.
• Promote the consistent interpretation and application of applicable policies, standards, and governance requirements.
• Anticipate emerging risks and implementation challenges and drive practical, innovative enhancements to governance and control practices.
• Guide the development of effective, sustainable controls and drive timely resolution of identified gaps.
• Provide senior management with clear, actionable insights regarding risks, controls, issues, and emerging areas of focus.
• Leverage strong project management skills to lead strategic initiatives, manage delivery, and influence the continued development of the control management approach.
• Develop talent and foster a culture of innovation, collaboration, accountability, and professional growth.

Skills

Control management

People leadership

Strategic thinking

Project management

Stakeholder communication

Job description

JPMorgan Chase in Columbus, OH seeks an Executive Director to lead Operations Control Management for Consumer and Community Banking. You will direct a team responsible for governance across AI-enabled initiatives, manage compliance and operational risk, and collaborate with product and operations stakeholders to strengthen the control environment.

The role emphasizes strategic leadership, governance enhancement, and developing talent within a large financial services organization.