AI Revenue Ops Implementation Consultant (Remote)

Gong.io; United States; Remote; USD 100,000 - 145,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Wellbeing stipend

Mental Health benefits with therapy

401(k) program

Education & learning stipend

Flexible vacation time

Parental leave

Recharge days

Work from home stipend

Job summary

Gong, a leader in revenue intelligence, seeks a Consultant to guide mid-market and small enterprise customers through deployment and initial adoption of the Gong platform. You will be the primary functional expert, ensuring measurable business outcomes quickly and effectively.

You will manage multiple projects, perform process mapping, solution configuration, and quality assurance, reporting to the North America Professional Services Delivery team. Remote in the US.

Qualifications

• 4+ years of consulting in a customer-facing Professional Services role, preferably SaaS implementations.
• Strong working knowledge of revenue operations and business processes (e.g., pipeline management, sales cycles).
• Proficiency in designing and implementing solutions within a major CRM platform (e.g., Salesforce, HubSpot, Dynamics).
• Solid technical aptitude and comfort in performing hands-on configuration, troubleshooting, and working with customer technical teams.
• Excellent communication, interpersonal, and presentation skills to clearly convey technical and business concepts.

Responsibilities

• Conduct discovery and business process mapping to analyze current state revenue workflows and define the Gong solution.
• Execute hands-on system configuration of the Gong platform to match the approved solution design and meet business requirements.
• Design and document the solution, including persona-based workflow design, configuration blueprints, and deployment documentation.
• Support and consult on organizational change management activities to drive user adoption and ensure sustained value realization post-go-live.
• Own the quality assurance process, including developing test scenarios, coordinating UAT, and providing post-go-live hypercare support.
• Collaborate with customer technical teams to validate data, confirm integration details, and complete security checklists for deployment.

Skills

Consulting experience

Stakeholder management

Revenue operations knowledge

CRM solution design & configuration

Technical aptitude

Communication & presentation skills

Job description

Gong, a leader in revenue intelligence, seeks a Consultant to guide mid-market and small enterprise customers through deployment and initial adoption of the Gong platform. You will be the primary functional expert, ensuring measurable business outcomes quickly and effectively.

You will manage multiple projects, perform process mapping, solution configuration, and quality assurance, reporting to the North America Professional Services Delivery team. Remote in the US.