Remote SaaS Professional Services Consultant

Gong; San Francisco (CA); On-site; USD 100,000 - 145,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Wellbeing Fund

Mental Health benefits

401(k) program

Education & learning stipend

Flexible vacation

Paid parental leave

Company-wide recharge days

Work from home stipend

Job summary

Gong is seeking a Consultant to guide Mid-Market and Small Enterprise customers through successful deployment and adoption of the Gong platform. You will be the primary functional expert, handling configuration, process mapping, and QA to deliver rapid, measurable business outcomes.

You will report to the North America Professional Services Delivery team and manage multiple projects while ensuring customer success and value realization from go-live onward.

Qualifications

• 4+ years of consulting experience in a customer-facing Professional Services role, preferably focused on SaaS implementations.
• Proven ability to manage relationships with a variety of stakeholders across different functional teams (Sales, Marketing, RevOps).
• Strong working knowledge of revenue operations and business processes (e.g., pipeline management, sales cycles, team structure).
• Proficiency in designing and implementing solutions within a major CRM platform (e.g., Salesforce, Hubspot, Dynamics).
• Solid technical aptitude and comfort in performing hands-on configuration, troubleshooting, and working with customer technical teams.
• Excellent communication, interpersonal, and presentation skills to clearly convey technical and business concepts to customer teams.

Responsibilities

• Conduct discovery and business process mapping to analyze current state revenue workflows, diagnose customer needs, and define the optimal Gong solution.
• Execute the core functional workstream by performing hands-on system configuration of the Gong platform to match the approved solution design and meet the customer's business requirements.
• Design and document the solution, including persona-based workflow design, configuration blueprints, and deployment documentation.
• Support and consult on organizational change management (OCM) activities to drive user adoption and ensure sustained value realization post-go-live.
• Own the quality assurance process, including developing test scenarios, coordinating User Acceptance Testing (UAT), and providing immediate support during post-go-live hyper-care.
• Collaborate with customer technical teams to validate data, confirm integration details, and complete security checklists necessary for a smooth deployment.
• Maintain strong functional knowledge of the Gong product suite and integrations.
• Contribute to refinement of internal delivery assets, templates, and best practice guides.
• Partner with Sales and Customer Success to ensure smooth transitions between sales, implementation, and post-sales activities.

Skills

Consulting experience

Stakeholder management

Revenue operations knowledge

CRM solution design

Tools

Salesforce

HubSpot

Dynamics

Job description

Gong is seeking a Consultant to guide Mid-Market and Small Enterprise customers through successful deployment and adoption of the Gong platform. You will be the primary functional expert, handling configuration, process mapping, and QA to deliver rapid, measurable business outcomes.

You will report to the North America Professional Services Delivery team and manage multiple projects while ensuring customer success and value realization from go-live onward.