AI Product Manager: Fraud & Risk Platform

UPS Supply Chain Solutions, Inc.; Georgia; Hybrid; USD 128,000 - 273,000; Full time

Job summary

UPS Supply Chain Solutions, Inc. seeks a Manager, Product Manager to lead CommerceShield, UPS Digital's AI-powered fraud protection platform for ecommerce merchants.

You will own a portfolio of products, drive strategy and roadmap, and collaborate with engineering, data science, UX, and GTM teams across channels including Shopify and APIs. You will shape product innovation, scale existing solutions, and mentor analysts while guiding cross-functional agile teams.

Qualifications

• 5–8 years of product management experience in SaaS.
• APIs or AI-driven products experience preferred.
• Strong understanding of AI/ML concepts, product analytics and data-driven decisions.
• Experience working with APIs, platform integrations and technical product development.
• Proven ability to lead cross-functional teams and influence stakeholders.
• Background in e-commerce, fraud prevention, payments, risk management or related domains preferred.
• Bachelor's degree in Business, Engineering, Computer Science or related field.

Responsibilities

• Define and execute the CommerceShield product strategy and roadmap.
• Partner with engineering and data science to enhance AI/ML-driven risk scoring and decisioning.
• Lead customer discovery, product experimentation, and 0-to-1 development.
• Drive API, platform and partner integration experiences to improve adoption and value.
• Manage and mentor product analysts while leading cross-functional agile teams.
• Own business outcomes including adoption, revenue growth, retention, and fraud-loss reduction.
• Collaborate with sales, marketing, legal, finance and operations on pricing, packaging and GTM initiatives.

Skills

APIs

AI/ML concepts

Product analytics

Data-driven decision making

Cross-functional leadership

E-commerce / Fraud risk

Education

Bachelor's degree in Business, Engineering, Computer Science, or related field

Job description

UPS Supply Chain Solutions, Inc. seeks a Manager, Product Manager to lead CommerceShield, UPS Digital's AI-powered fraud protection platform for ecommerce merchants.

You will own a portfolio of products, drive strategy and roadmap, and collaborate with engineering, data science, UX, and GTM teams across channels including Shopify and APIs. You will shape product innovation, scale existing solutions, and mentor analysts while guiding cross-functional agile teams.