AI Product Manager – Customer Experience & Contact Center

Capgemini Invent; Chicago (IL); On-site; USD 121,000 - 237,000; Full time

Benefits offered by this job

Paid time off

Medical coverage

Retirement plan

Life insurance

Disability insurance

Job summary

Capgemini Invent seeks an AI Product Manager to lead end‑to‑end AI delivery for customer interactions, contact centers, and self‑service initiatives. You will oversee lifecycle stages from definition through UAT and deployment, coordinating business and technical teams to achieve measurable business impact.

The role demands strong AI literacy, governance awareness, and collaboration across strategy, technology, data, and design to enable responsible AI-enabled solutions in client environments.

Qualifications

• Experience as an AI product manager or program manager in customer-facing domains.
• Familiarity with contact center operations, customer interaction platforms, or self-service technologies.
• Strong program management skills across delivery, testing, and value tracking.
• Clear communicator able to manage uncertainty and stakeholder expectations.

Responsibilities

• Manage AI products and programs related to customer interactions, contact center AI, and self-service solutions.
• Oversee internal product development lifecycle from definition through UAT and deployment.
• Coordinate cross-functional teams delivering AI solutions that impact customer operations.
• Ensure AI initiatives deliver measurable business value and improve customer experience.
• Act as the primary delivery interface between technical teams and business stakeholders.
• Manage ambiguity and evolving AI use cases within operational environments.

Skills

AI product management

Program management

AI literacy

Stakeholder communication

Job description

Capgemini Invent seeks an AI Product Manager to lead end‑to‑end AI delivery for customer interactions, contact centers, and self‑service initiatives. You will oversee lifecycle stages from definition through UAT and deployment, coordinating business and technical teams to achieve measurable business impact.

The role demands strong AI literacy, governance awareness, and collaboration across strategy, technology, data, and design to enable responsible AI-enabled solutions in client environments.