AI-Powered Customer Value Manager — Remote

Jobgether

Oregon

Hybrid

USD 95,000 - 135,000

Full time

4 days ago

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Benefits offered by this job

Competitive compensation

Fully remote work environment

Professional development opportunities

Health, dental, and vision insurance

Generous paid time off

Equity options

Collaborative team culture

Work on cutting-edge AI products

Job summary

Jobgether is seeking a Customer Experience & Value Manager based in the United States to drive customer satisfaction, product adoption, and long-term retention within a fast-growing SaaS environment. You will help customers unlock AI-powered platform potential by optimizing workflows and delivering measurable business outcomes, working with Product, Engineering, Support, and Customer Success teams.

You will guide customers in leveraging AI, automation, and integrations to improve operational

Qualifications

Proven experience in Customer Success or SaaS roles.
Strong technical aptitude with experience using SaaS platforms and automation.
Excellent analytical and troubleshooting skills.
Familiarity with AI-powered technologies and their practical applications.
Strong consultative and relationship-building skills.
Excellent written and verbal communication.

Responsibilities

Drive Customer Value and Retention: Support customers in maximizing their platform investment by increasing product adoption, improving utilization, and strengthening long-term relationships.
Measure Customer Success: Analyze platform usage, engagement metrics, and performance data to demonstrate ROI, identify improvement opportunities, and communicate measurable business value.
Provide Technical Support and Solutions: Investigate customer challenges, troubleshoot platform issues, identify root causes, and coordinate with technical teams to ensure timely resolution.
Optimize AI-Powered Workflows: Guide customers in using AI capabilities, automation tools, integrations, and platform configurations to streamline processes and improve business performance.
Deliver Strategic Guidance: Understand customer operations, identify workflow inefficiencies, and recommend practical solutions that support productivity and business growth.
Monitor Customer Health: Track adoption, engagement, and performance indicators to identify potential risks, proactively address concerns, and reduce customer churn.
Collaborate Across Teams: Partner with Product, Engineering, Support, and internal stakeholders to communicate customer feedback, resolve challenges, and continuously improve the overall customer experience.