AI-Powered SaaS Onboarding Specialist | Flexible Hours

respond.io; United States; Remote; USD 60,000 - 85,000; Full time

Job summary

respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email. The Customer Onboarding Specialist guides new customers to a live setup, helping them get value from the platform across channels, AI, and automations.

The ideal candidate has 2+ years in B2B SaaS onboarding or customer success, experience with international accounts, and strong English, Italian and Spanish communication skills.

Qualifications

• 2+ years in B2B SaaS onboarding, implementation or Customer Success.
• Experience handling international/global accounts.
• Strong communication in English, Italian and Spanish to convey complex ideas clearly.
• Keen to work with APIs, webhooks, and integrations.

Responsibilities

• Collaborate closely with customers to understand goals, use cases and needs, and help them maximize the value of the Respond.io platform.
• Translate customers' problems and pain points into clear, result-driven goals, and help them see the value they get from the platform.
• Guide customers through onboarding after they sign up, ensuring a positive and smooth experience.
• Help customers set up their channels, AI Agents and automations so they are live and handling leads.
• Act as a point of contact for customer issues and ensure timely resolution.
• Develop and maintain strong relationships with both internal and external stakeholders.
• Monitor and report on customer satisfaction and platform usage, with a focus on high satisfaction and retention rates.
• Acquire in-depth knowledge of the Respond.io platform and identify opportunities for customer growth, collaborating with the Sales and Customer Success teams.

Skills

B2B SaaS

Onboarding

Global accounts

English

Italian

Spanish

APIs

CRM systems

AI Agents

Digital transformation

Tools

CRM systems

Job description

respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email. The Customer Onboarding Specialist guides new customers to a live setup, helping them get value from the platform across channels, AI, and automations.

The ideal candidate has 2+ years in B2B SaaS onboarding or customer success, experience with international accounts, and strong English, Italian and Spanish communication skills.