Customer Onboarding Specialist - EMEA

Respond.io; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Respond.io is seeking a Customer Onboarding Specialist to guide new customers through live setup, ensuring channels, AI agents, and automations are configured for value and retention. You will work with international clients to understand goals and tailor onboarding processes.

Join a fast-growing, remote-friendly team and help customers achieve success from signup to ongoing adoption through clear communication, hands-on configuration, and proactive problem-solving.

Qualifications

• 2+ years of B2B SaaS onboarding or customer success experience.
• Experience with international/global accounts.
• Strong communication in Italian, Spanish and English.
• Proficient with APIs, webhooks, and integrations.
• Familiarity with CRM systems and customer success tools.
• Ability to manage multiple customers in parallel and stay organized.

Responsibilities

• Guide customers through onboarding after signup to ensure a smooth, positive experience.
• Collaborate with customers to understand goals, use cases, and needs.
• Set up channels, AI agents and automations for live operation.
• Serve as a point of contact for customer issues and drive timely resolution.
• Maintain strong relationships with internal and external stakeholders.
• Monitor satisfaction and usage, identifying opportunities for growth.

Skills

B2B SaaS onboarding

Global accounts experience

Italian language

Spanish language

English language

Tools

CRM systems

Customer success tools

Job description

About the role

Respond.io is an AI powered business messaging platform used by teams worldwide. The Customer Onboarding Specialist will guide new customers through live setup, ensuring channels, AI agents, and automations are configured for value and retention.

What you'll do

• Guide customers through onboarding after signup to ensure a smooth, positive experience
• Collaborate with customers to understand goals, use cases, and needs
• Set up channels, AI agents and automations for live operation
• Serve as a point of contact for customer issues and drive timely resolution
• Maintain strong relationships with internal and external stakeholders
• Monitor satisfaction and usage, identifying opportunities for growth

What they're looking for

• 2+ years of B2B SaaS experience in onboarding, implementation or customer success
• Experience working with international/global accounts
• Strong communication skills in Italian, Spanish and English
• Proficiency with complex business processes and technical conversations (APIs, webhooks, integrations)
• Familiarity with CRM systems and customer success tools
• Ability to manage multiple customers in parallel and stay organized

For applicants in Nigeria

• The listing does not specify a timezone requirement; confirm expectations before interviewing
• The listing indicates eligibility in EMEA region; Nigeria is not explicitly stated as supported region, confirm if open to Nigeria
• The listing does not state pay currency or range; confirm during interview process