AI-Powered SaaS Onboarding Specialist

Alivo; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Employee equity

401(k)

Unlimited PTO

Paid sick time

Job summary

Alivo is seeking a customer-obsessed Onboarding Specialist to guide new customers through their first 90 days of implementing Alivo. You will own kickoff through go-live and drive rapid onboarding, adoption, and long-term retention.

The role emphasizes clear communication, training, and collaboration with product and support teams. The ideal candidate has 2+ years in SaaS onboarding or customer success, strong English communication, and hands-on experience with HubSpot.

Qualifications

• 2+ years in SaaS onboarding or customer success roles.
• Proven ability to manage multiple customers and onboarding timelines.
• Strong ability to simplify complex concepts and train non-technical users.

Responsibilities

• Own the First 90 Days of the Customer Journey from kickoff to go-live.
• Lead onboarding sessions and train day-to-day users on Alivo.
• Identify and remove blockers to onboarding and drive adoption.

Skills

Customer Success

Onboarding

SaaS

Training

Account Management

English Fluent

Education

Bachelor’s degree

Tools

HubSpot

CRM tools

Job description

Alivo is seeking a customer-obsessed Onboarding Specialist to guide new customers through their first 90 days of implementing Alivo. You will own kickoff through go-live and drive rapid onboarding, adoption, and long-term retention.

The role emphasizes clear communication, training, and collaboration with product and support teams. The ideal candidate has 2+ years in SaaS onboarding or customer success, strong English communication, and hands-on experience with HubSpot.