Enterprise AI-Driven Customer Success Manager

podium81; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Life insurance

Short- and long-term disability

Paid maternity/paternity leave

Fertility benefits

Generous vacation time

Extended holiday weekends

401(k) plan

Company merchandise

Job summary

podium81 is seeking an enterprise customer success professional to manage post-sale relationships with large automotive accounts using an AI-enabled customer interaction platform. You will advocate for customers, demonstrate value, resolve issues, and drive renewals and expansions while coordinating cross-functional teams across multiple initiatives.

The role emphasizes strategic thinking, ownership, and strong communication, with travel of approximately 15–20%.

Qualifications

• Must have 3+ years in enterprise customer success or similar roles.
• Experience with automotive customers is preferred.
• Strong understanding of AI technologies (LLMs, voice AI, automation).
• Ability to tie product capabilities to ROI and revenue growth.
• Experience in SaaS, professional services, or managed services.

Responsibilities

• Serve as primary post-sale contact for enterprise automotive accounts, coordinating inquiries, escalations, and internal follow-through.
• Increase adoption and usage by applying product, industry, and AI knowledge to customer goals.
• Manage multiple concurrent projects across teams and align activity with outcomes.
• Help customers define performance targets, analyze results, troubleshoot obstacles, and propose solutions.
• Present product value in business reviews and periodic check-ins.
• Support renewals, reduce churn, identify expansion opportunities, and relay product feedback.

Skills

Enterprise CS

Automotive industry

AI knowledge

SaaS / MSP

Strategic thinking

Job description

podium81 is seeking an enterprise customer success professional to manage post-sale relationships with large automotive accounts using an AI-enabled customer interaction platform. You will advocate for customers, demonstrate value, resolve issues, and drive renewals and expansions while coordinating cross-functional teams across multiple initiatives.

The role emphasizes strategic thinking, ownership, and strong communication, with travel of approximately 15–20%.