AI-Powered Partner Operations Manager

Acquia, Inc.; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Acquia, Inc. in the United States is seeking a Partner Operations AI Automation Manager to orchestrate operations improvement and AI-powered workflows across partner programs.

This role requires strategic thinking, cross-functional collaboration, and a proven track record of delivering results in a fast‑paced scale‑up environment. You will design, build, and deploy AI agents and automated processes, apply tools such as Claude and Gemini, and communicate clearly with both technical and

Responsibilities

• Identify bottlenecks in partner-facing and internal processes; design, document, and implement improvements end-to-end.
• Own the mapping of partner operations processes, lead process improvement projects, and measure impact against efficiency and margin targets.
• Proactively identify opportunities to reduce COGS spend, improve cost traceability, and support contract negotiations with relevant data.
• Own the end-to-end partner journey, mapping touchpoints, removing system friction, and optimizing tools to drive partner satisfaction and engagement.
• Design, build, and deploy AI agents and automated workflows that reduce manual effort across partner operations processes.
• Apply AI tooling (including but not limited to Claude, Gemini, and automation platforms) to high-impact, high-frequency operational tasks, with clear frameworks for prioritization, testing, and iteration.
• Own the implementation of AI/automation frameworks across OEM operations, Partner Journey, and the Partner Portal.
• Understand and apply AI grounding, prompt design, and output validation to ensure accuracy and reliability of deployed agents.

Job description

Acquia, Inc. in the United States is seeking a Partner Operations AI Automation Manager to orchestrate operations improvement and AI-powered workflows across partner programs.

This role requires strategic thinking, cross-functional collaboration, and a proven track record of delivering results in a fast‑paced scale‑up environment. You will design, build, and deploy AI agents and automated processes, apply tools such as Claude and Gemini, and communicate clearly with both technical and