AI-Powered Operations Coordinator

Socket.dev; Denver (CO); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Drone ops exposure

Geospatial data familiarity

Field service platforms

Order management systems

Spatial data tools

Job summary

Asseti is seeking an Operations Coordinator to drive the day-to-day order lifecycle, ensure timely delivery, and surface issues early. You’ll work across data processing and platform engineering, coordinating drone pilots and contractors while embedding AI-driven improvements into standard operating procedures.

You will pride yourself on moving fast, maintaining accuracy, and communicating clearly with customers and partners, aiming for reliable delivery at scale.

Qualifications

• 1 to 3 years in operations, field service coordination, or a similar execution-intensive role.
• A strong bias to action. You move work forward without being prompted and close loops reliably.
• Practical proficiency with AI tools such as Claude or Cursor. You use them to move faster, not to generate output for its own sake.
• An organized, detail-oriented approach. You keep track of many moving parts without letting things fall through the cracks.
• Clear, direct communication: you surface problems early, your written outputs are concise and actionable, and you're comfortable coordinating with clients and contractors.
• Comfort working alongside technical or data teams and supporting a clean handoff.
• Ability to help manage a high-volume, geographically dispersed delivery portfolio.

Responsibilities

• Own the full order lifecycle from submission through to processed delivery, including creation, tracking, QA, and handoff to the data processing team, with a 24-hour order creation SLA as the baseline.
• Monitor order queues and delivery pipelines proactively. Surface and resolve blockers before they become visible to others, and elevate the ones that need the Delivery Lead.
• Run the QA process for survey data entering the processing pipeline. Follow and improve practical, repeatable steps that work today rather than waiting for a fully automated system.
• Work closely with the processing and engineering team to understand what clean data looks like, where common failures occur, and what upstream steps prevent downstream rework.
• Coordinate external drone pilots and ground-inspection contractors: confirm schedules, resolve boundary errors and access issues, and ensure jobs are collected correctly the first time.
• Help manage the contractor network against defined scopes, rates, and performance expectations, and hold vendors accountable to them.
• Keep Customer Success and account managers supplied with a current, accurate picture of delivery status. Communicate proactively when accounts are at risk, before issues surface to the client.
• Use AI tools including Claude and Cursor to prototype process fixes, draft SOPs, analyze operational data, and build lightweight automations that eliminate manual work across the delivery pipeline.
• Look for the next thing to systematize, so each improvement compounds on the last rather than solving today's problem in isolation.
• Track key operational metrics including order cycle time, QA pass rates, collection SLA compliance, and cost per site, in partnership with the BizOps team.
• Provide clear, concise outputs from any process or analytical work.

Skills

Bias to action

AI tools (Claude/Cursor)

Organized / detail-oriented

Clear communication

Client/contractor coordination

Cross-functional collaboration

Tools

Field service platforms

Order management systems

Spatial data tools (QGIS/ArcGIS)

QA processes

Job description

Asseti is seeking an Operations Coordinator to drive the day-to-day order lifecycle, ensure timely delivery, and surface issues early. You’ll work across data processing and platform engineering, coordinating drone pilots and contractors while embedding AI-driven improvements into standard operating procedures.

You will pride yourself on moving fast, maintaining accuracy, and communicating clearly with customers and partners, aiming for reliable delivery at scale.