AI-Powered Implementation Manager

Papaya Global; Austin (TX); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Flexible work environment

Competitive compensation

Job summary

Papaya Global in Austin, TX is seeking an Implementation Manager to guide new clients through discovery to go-live, coordinating data migration, platform configuration, and testing. You will partner with Product, Account Management, Support, and Engineering to ensure scalable, AI-enhanced implementations.

The role emphasizes proactive risk management, clear communication, and leveraging no/low-code automation to improve efficiency and client outcomes, with a flexible, growth-oriented culture.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 3–5+ years in a customer-facing role in SaaS or payroll/HR tech.
• 3–5+ years of payroll implementation experience in the Americas.
• Strong understanding of service models (PEO, EOR, ASO, AOR).
• Proven ability to manage multiple client projects from discovery to go-live.

Responsibilities

• Lead end-to-end client onboarding from discovery to go-live.
• Develop and manage comprehensive project plans with milestones.
• Collaborate with client stakeholders to tailor payroll solutions.
• Maintain proactive communication with clients throughout the implementation.
• Leverage AI-driven workflows to streamline onboarding and reporting.

Skills

Customer-facing

Project management

Stakeholder management

AI-powered workflows

Change management

Time management

Education

Bachelor’s degree

Tools

JIRA

Asana

Monday.com

MS Project

Job description

Papaya Global in Austin, TX is seeking an Implementation Manager to guide new clients through discovery to go-live, coordinating data migration, platform configuration, and testing. You will partner with Product, Account Management, Support, and Engineering to ensure scalable, AI-enhanced implementations.

The role emphasizes proactive risk management, clear communication, and leveraging no/low-code automation to improve efficiency and client outcomes, with a flexible, growth-oriented culture.