Global Payroll Implementation Lead - AI-Driven

Papaya Global; United States; Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible work environment

Competitive compensation

Job summary

Papaya Global in the United States seeks an Implementation Manager to lead end-to-end client onboarding, configuration, data migration, testing, and go-live support. You will collaborate with Product, Account Management, Support, and Engineering to tailor payroll solutions for complex client needs and ensure successful deployments.

The role emphasizes AI-powered workflows, no/low-code automations, and proactive communication to optimize implementations, improve customer experience, and drive

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 3-5+ years in a customer-facing role in SaaS or payroll/HR tech.
• 3-5+ years of payroll implementation experience in the Americas.
• Strong understanding of payroll-related service models (PEO, EOR, ASO, AOR).
• Proven ability to manage multiple client projects from discovery to go-live.

Responsibilities

• Lead end-to-end client onboarding, including discovery, platform configuration, data migration, testing, and go-live support.
• Develop and manage comprehensive project plans with milestones across all implementation phases.
• Collaborate with client stakeholders to understand payroll needs and tailor solutions.
• Maintain proactive communication with clients throughout the implementation journey.
• Identify risks early and implement mitigation strategies for successful delivery.
• Leverage AI-powered workflows to streamline onboarding, project tracking, and reporting.

Skills

Project management

Client-facing

AI workflows

SaaS

Payroll/HR tech

Education

Bachelor’s degree or equivalent

Tools

JIRA

Asana

Monday.com

Job description

Papaya Global in the United States seeks an Implementation Manager to lead end-to-end client onboarding, configuration, data migration, testing, and go-live support. You will collaborate with Product, Account Management, Support, and Engineering to tailor payroll solutions for complex client needs and ensure successful deployments.

The role emphasizes AI-powered workflows, no/low-code automations, and proactive communication to optimize implementations, improve customer experience, and drive