AI-Powered Digital Customer Success Manager

SailPoint; United States; Remoto; USD 76.000 - 129.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health/Dental/Vision

Disability coverage

401(k) with match

Paid holidays

Parental leave

Employee Assistance Program

Descrizione del lavoro

SailPoint is seeking a Digital Customer Success Manager to drive AI-assisted outcomes in a scalable, cross-functional team. This role focuses on renewal readiness, risk reduction, and preserving customer value through data-driven engagement in a pooled digital CS model.

You will execute targeted CTAs, manage inquiries, and collaborate with Sales, Renewals, and Support to ensure customer success at scale across the identity security platform.

Competenze

• Experience in a Customer Success or customer-facing role.
• Able to write concise, empathetic messages that are technically accurate.
• Strong data-driven researcher with thorough documentation in tools like Gainsight.

Mansioni

• Execute CTAs & burst engagements to address risk and onboarding.
• Identify challenges and connect customers with resources.
• Support renewal readiness and investigate late payments.
• Contribute to renewal forecasting with customer data.
• Respond to inquiries via shared inbox with accurate routing.
• Maintain customer records and Gainsight documentation.
• Collaborate cross-functionally with Sales, Renewals, Support, and Services.

Conoscenze

Customer Success

Gainsight

Data-driven

Renewal forecasting

Strumenti

Gainsight

Salesforce

Compass

Descrizione del lavoro

SailPoint is seeking a Digital Customer Success Manager to drive AI-assisted outcomes in a scalable, cross-functional team. This role focuses on renewal readiness, risk reduction, and preserving customer value through data-driven engagement in a pooled digital CS model.

You will execute targeted CTAs, manage inquiries, and collaborate with Sales, Renewals, and Support to ensure customer success at scale across the identity security platform.