AI-Driven Digital Customer Success Manager

SailPoint Technologies Holdings, Inc.; United States; In loco; USD 76.000 - 129.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Disability insurance

Life insurance

401(k) with company matching

Paid time off (Flexible vacation)

Holidays

Sick leave

Parental leave

Employee Assistance Program (EAP)

Equity participation

Descrizione del lavoro

SailPoint Technologies Holdings, Inc. is seeking a Digital Customer Success Manager to support an AI-assisted customer success model. You will execute CTAs, drive outcomes, and contribute to renewal forecasting, while ensuring high customer satisfaction across a pooled model.

The role emphasizes collaboration with Sales, Renewals, Support, and Services, with no quota carry and a data-driven approach using Gainsight. Strong communication is essential.

Competenze

• Experience in a Customer Success or customer-facing role.
• Strong written communication; concise, empathetic messages.
• Data-driven mindset with experience in customer research and documentation.

Mansioni

• Execute CTAs & Burst Engagements to address risk and onboarding.
• Drive customer outcomes by connecting customers with resources and teams.
• Identify customer risk indicators and support renewal readiness efforts.
• Contribute to renewal forecasting with engagement data and signals.
• Manage inquiries via shared inbox with accurate routing.
• Maintain accurate customer records and Gainsight documentation.
• Participate in Digital Customer Success programs and improvement initiatives.

Descrizione del lavoro

SailPoint Technologies Holdings, Inc. is seeking a Digital Customer Success Manager to support an AI-assisted customer success model. You will execute CTAs, drive outcomes, and contribute to renewal forecasting, while ensuring high customer satisfaction across a pooled model.

The role emphasizes collaboration with Sales, Renewals, Support, and Services, with no quota carry and a data-driven approach using Gainsight. Strong communication is essential.