AI-Powered Customer Success Engineer

Altruist; San Francisco (CA); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Premium healthcare and dental insurance

401k savings plan with a 4% match

16 weeks paid parental leave

Work from anywhere policy (one month)

Professional growth opportunities

Job summary

Altruist is seeking a Customer Success Engineer to enhance our Customer Success team's effectiveness using AI. This role requires designing and building AI agents and automations, ensuring they optimize key customer interactions such as onboarding and support.

The successful candidate will possess a software engineering background with a customer-centric mindset, bringing 5-8 years of experience and a focus on delivering impactful solutions. This position embraces a hybrid work model with offices located in San Francisco, CA.

Qualifications

• 5–8+ years software engineering background with production experience.
• Genuine obsession with improving customer experience.
• Hands-on experience with AI coding assistants and LLMs.

Responsibilities

• Design, build, and iterate on AI agents and applications.
• Scope and prioritize what to build based on customer impact.
• Collaborate closely with CS leadership to understand pain points.

Skills

Software engineering background

Strong product instincts

Customer experience focus

Proficiency in Python

Building with LLMs

Tools

Salesforce

Python frameworks

Job description

Altruist is seeking a Customer Success Engineer to enhance our Customer Success team's effectiveness using AI. This role requires designing and building AI agents and automations, ensuring they optimize key customer interactions such as onboarding and support.

The successful candidate will possess a software engineering background with a customer-centric mindset, bringing 5-8 years of experience and a focus on delivering impactful solutions. This position embraces a hybrid work model with offices located in San Francisco, CA.