AI-Powered CS Programs Lead

Dormont Manufacturing Co; Boston (MA); Hybrid; USD 234,000 - 286,000; Full time

Benefits offered by this job

Competitive compensation

Flexible working hours

Generous vacation leave

Job summary

Anthropic is seeking a Success Programs Manager based in Boston, MA, to lead programmatic customer success efforts. You will design and manage a portfolio of programs aimed at delivering measurable customer outcomes.

Qualifications include 6-8+ years of experience in Customer Success with a proven track record of optimizing engagements and a strong comprehension of AI tools. Candidates should possess excellent written skills and a Bachelor’s degree or equivalent experience.

Qualifications

• 6-8+ years in Customer Success, with meaningful time in a Digital or Programmatic CS function.
• Proven track record of delivering measurable customer outcomes in a scalable environment.
• Experience shipping lifecycle programs and managing live engagements.

Responsibilities

• Build and run a portfolio of programmatic CS plays effectively.
• Design and ship programs enhancing traditional customer success touchpoints.
• Continuously iterate on engagements treating each cohort as an experiment.

Skills

Customer Success experience

AI fluency

Strong analytical skills

Excellent written communication

Education

Bachelor’s degree or equivalent experience

Tools

SQL

Job description

Anthropic is seeking a Success Programs Manager based in Boston, MA, to lead programmatic customer success efforts. You will design and manage a portfolio of programs aimed at delivering measurable customer outcomes.

Qualifications include 6-8+ years of experience in Customer Success with a proven track record of optimizing engagements and a strong comprehension of AI tools. Candidates should possess excellent written skills and a Bachelor’s degree or equivalent experience.