AI Adoption & Customer Success Manager

CAMP Software, Inc.; Merrimack (NH); Hybrid; USD 110,000 - 150,000; Full time

Job summary

CAMP Software, Inc is seeking an AI Solutions Adoption Manager to drive customer adoption across CAMP Aviate and CAMP ERP ecosystems. You will guide adoption from late sales through deployment, training, sustained use, and measurable value, collaborating with Sales, Account Management, Product, Engineering, Support, and Professional Services.

You will investigate reasons for adoption success or failure, develop adoption plans, and train users while coordinating with executives and frontline

Qualifications

• At least four years in enterprise Customer Success or a similar customer-facing role.
• Proven ability to change how customers work after software goes live.
• Strong project coordination, facilitation, training, and stakeholder-management skills.
• Ability to work credibly with executives, operational managers, technical teams, and front-line users.
• Comfort with AI, analytics, data-driven products, or complex enterprise software.
• Curiosity and persistence in diagnosing adoption blockers with clear actions.
• Willingness to travel for on-site engagements.

Responsibilities

• Join significant opportunities before signature to understand intended outcomes, users, sponsors, and adoption requirements.
• Build customer adoption plans covering workflows, training, milestones, responsibilities, risks, and measures of value.
• Guide customers through kickoff, technical deployment, initial use, and integration into normal operations.
• Train and coach users and managers; check whether training changes actual behavior.
• Use product activity and direct customer conversations to diagnose low usage, workflow friction, weak sponsorship, and other barriers.
• Identify risk early, coordinate recovery plans, and keep the relevant customer and CAMP teams informed.
• Capture product issues and enhancement requests with clear context on users and operational impact, then follow up on their disposition.
• Document adoption health and customer value for the ongoing account team; identify opportunities for broader use and customer advocacy.

Skills

Customer Success

Change Management

Stakeholder Management

Training & Coaching

Executive Communication

Job description

CAMP Software, Inc is seeking an AI Solutions Adoption Manager to drive customer adoption across CAMP Aviate and CAMP ERP ecosystems. You will guide adoption from late sales through deployment, training, sustained use, and measurable value, collaborating with Sales, Account Management, Product, Engineering, Support, and Professional Services.

You will investigate reasons for adoption success or failure, develop adoption plans, and train users while coordinating with executives and frontline