AI Platform Lead - Conversational AI & Integrations

Redstone-Federal-Credit-Union; Huntsville (AL); On-site; USD 120,000 - 180,000; Full time

Job summary

Redstone Federal Credit Union is seeking a senior specialist to serve as the primary administrator and SME for the DCE conversational AI platform, including Amelia AI, across digital and voice channels.

You will collaborate with IT, business stakeholders, and vendors to configure, test, and optimize AI-powered member interactions, develop API integrations, maintain knowledge bases, and ensure security, privacy, and regulatory compliance.

Qualifications

• Bachelor's degree in IT/CS/Software Eng/MIS required.
• 3+ years administering, configuring, implementing or supporting conversational AI platforms or related enterprise apps.
• 5+ years developing, implementing, and supporting APIs and system integrations.

Responsibilities

• Administers Amelia AI and related platforms across digital and voice channels.
• Leads API integrations between Amelia and enterprise applications and core systems.
• Maintains API connections, workflows, and data mappings for reliable AI functionality.
• Reviews requirements for feasibility, architecture, security, and governance alignment.
• Documents specs, workflow diagrams, testing artifacts, and support procedures.

Skills

API integrations

REST APIs

JSON

OAuth

SSO

Troubleshooting

Conversation design

Security governance

Education

Bachelor's degree in IT/CS/Software Eng/MIS

Tools

Amelia AI

API tooling

Job description

Redstone Federal Credit Union is seeking a senior specialist to serve as the primary administrator and SME for the DCE conversational AI platform, including Amelia AI, across digital and voice channels.

You will collaborate with IT, business stakeholders, and vendors to configure, test, and optimize AI-powered member interactions, develop API integrations, maintain knowledge bases, and ensure security, privacy, and regulatory compliance.